ServiceNow Developer - CSM with AI

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain. We are seeking an experienced ServiceNow Developer with a minimum of 6+ years of hands-on expertise on the ServiceNow platform. The ideal candidate will have strong technical knowledge in UI Builder to develop Workspace front end, ServiceNow Scripting, with added advantage if candidate is experienced in CSM, NowAssist, and AgenticAI implementations.

Location : HYDERABAD / BANGALORE (HYBRID) Experience: 6+ years

Type : Contract, 12 months, extendable Required Skills • 6+ years of hands-on development experience on the ServiceNow platform. • 8+ years experience workin in software industry building enterprise applications. • Utilize UI Builder to design and configure modern, scalable user interfaces. • Implement NowAssist and AgentAI capabilities to improve automation, intelligence, and customer experience. • Hands on development & Implementation Experience in NowAssist (GenAI features) and AgenticAI solutions. • Strong expertise in Script Includes, Service Portal development, and UI Builder. • Proficiency in ServiceNow Scripting, JavaScript, HTML, CSS, and AngularJS, React for ServiceNow customizations. • Experience in ACL, Service Catalog, Flow Designer, IntegrationHub, and Reporting/Dashboards.

Preferred Qualifications (Added Advantage) • Certified System Administrator (CSA). • ServiceNow Certified Application Developer (CAD) • Implementation experience in Customer Service Management (CSM).

Key Responsibilities • Design, develop, and customize applications on the ServiceNow platform to meet business needs. • Build and maintain Script Includes, Business Rules, Client Scripts, UI Policies, and Integration APIs. • Develop and enhance Service Portal components, Catalog Items, Widgets, and Workflows. • Collaborate with stakeholders to gather requirements and translate them into technical solutions. • Troubleshoot, debug, and resolve issues within ServiceNow applications.

WHAT’S ON OFFER: You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression. To submit your application, please apply online or email your

UPDATED CV in Microsoft Word format to

Swati.J@aven-sys.com Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS: Consultant Name :

Swati Jaiswal Avensys Consulting Pte Ltd Email : Swati.J@aven-sys.com Whatsapp : +65 6761 9826

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice. Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.