ServiceNow Developer (CSA & CAD Certified)

ServiceNow Developer Job Requirements

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent practical experience)
• 5+ years of handson experience as a ServiceNow Developer
• Strong experience developing on the ServiceNow platform, delivering scalable and supportable solutions across global organizations
• Proven proficiency with:
• Flow Designer (complex flows, subflows, integrations, error handling)
• Serverside and clientside scripting (Business Rules, Script Includes, Client Scripts, UI Policies)
• Experience designing and developing global solutions that support:
• Multiple regions, time zones, and user populations
• Reusable frameworks and standardized patterns
• Longterm platform scalability and maintainability
• Strong understanding of the ServiceNow data model, ACLs, roles, and security best practices
• Ability to evaluate requirements, prioritize outofthebox (OOB) capabilities, and implement custom development only when necessary
• Strong documentation skills, including:
• Technical design documents
• Flow and integration documentation
• Clear knowledge transfer and support documentation
• Ability to collaborate effectively with administrators, architects, and business stakeholders

ServiceNow Certifications (Required)

• ServiceNow Certified System Administrator (CSA) – Required
• ServiceNow Certified Application Developer (CAD) – Required

Preferred Experience & Skills

• Experience designing and developing solutions in the following ServiceNow modules:
• IT Service Management (ITSM)
• Human Resources Service Delivery (HRSD)
• IT Operations Management (ITOM), including Discovery
• Experience designing and implementing API-based integrations, including:
• Designing and implementing APIbased integrations, including:
• REST and/or SOAP web services
• ServiceNow IntegrationHub and MID Server
• Handson experience integrating ServiceNow with enterprise systems such as:
• Workday
• CRM platforms (e.g., Salesforce, Dynamics)
• ERP, HR, or financial systems
• Familiarity with:
• Update Sets and application repository
• Instance upgrades and release management
• Agile or DevOpsaligned delivery models

Key Expectations

• Build scalable, reusable, and globally aligned ServiceNow solutions
• Leverage Flow Designer over legacy workflows where appropriate
• Write clean, efficient, and welldocumented code
• Follow ServiceNow development standards and platform best practices
• Balance rapid delivery with enterprisegrade stability and longterm platform health
• Actively contribute to design reviews and technical decisionmaking