Servicenow Developer@Coimbatore / Bangalore

Required Skills

• 36 years of hands-on experience in ServiceNow development and platform operations.
• Good understanding of ServiceNow platform architecture and administration.
• Hands-on experience with ServiceNow ITSM modules.
• Experience with JavaScript, Glide APIs, Business Rules, Client Scripts, UI Policies, Script Includes, and ACLs.
• Experience in Service Catalog, Flow Designer, workflows, notifications, and approval configurations.
• Knowledge of ServiceNow release-management and deployment processes.
• Experience with update sets, application repository, source control, and deployment activities.
• Understanding of instance cloning, migration, upgrade, and patching activities.
• Experience in release testing, validation, and regression testing.
• Ability to analyze logs and troubleshoot platform, integration, and post-release issues.
• Understanding of REST/SOAP integrations and MID Server concepts.
• Working knowledge of ITIL processes, particularly Incident, Problem, Change, Request, and Knowledge Management.
• Good analytical, documentation, communication, and stakeholder-coordination skills.

Preferred Qualifications

• ServiceNow Certified System Administrator — CSA.
• ServiceNow Certified Application Developer — CAD.
• CIS–ITSM certification or relevant ServiceNow micro-certifications.
• ITIL Foundation certification.
• Experience working in Agile, DevOps, or enterprise application-support environments.

Scope of work / Responsibilities:

• Configure, develop, and maintain ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Develop and enhance Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Notifications, Flow Designer workflows, and Service Catalog items.
• Support day-to-day ServiceNow platform administration and operational activities.
• Analyze incidents, defects, and service requests and provide timely technical resolution.
• Perform root-cause analysis for recurring platform and application issues.
• Support ServiceNow platform upgrades, patching, cloning, and instance migration activities across Development, Test, and Production environments.
• Create, manage, review, and deploy update sets and application repository packages.
• Perform release validation, regression testing, and post-deployment verification.
• Monitor scheduled jobs, integrations, email processing, workflows, platform logs, and system performance.
• Support integrations between ServiceNow and external systems using REST, SOAP, IntegrationHub, MID Server, and other integration mechanisms.
• Maintain technical documentation, deployment records, operational procedures, and knowledge articles.
• Follow ServiceNow development standards, change-management procedures, security controls, and coding best practices.
• Coordinate with process owners, business analysts, infrastructure teams, and other technical stakeholders.