ServiceNow Developer CMDB / CSDM

• Discovery Implementation & Support
• Configure and manage ServiceNow Discovery for on-prem and cloud environments
• Develop and maintain MID Servers, schedules, and credentials
• Troubleshoot discovery issues (classification, identification, exploration errors)
• Optimize discovery patterns and probes for performance and accuracy
• Service Mapping Development
• Design and implement top-down and tag-based Service Mapping
• Create and maintain Business Service Maps with accurate CI relationships
• Develop and customize patterns for application/service discovery
• Handle complex multi-tier applications (web, app, DB layers)
• Pattern & Probe Development
• Build and customize Discovery Patterns, probes, and sensors
• Work with scripting (JavaScript) for advanced pattern logic
• Debug pattern failures using logs and ECC queue
• CMDB Integration & Data Quality
• Ensure discovered data aligns with CMDB standards
• Work with Identification and Reconciliation Engine (IRE)
• Maintain CI class models and relationships in cmdb_ci and cmdb_rel_ci
• Improve CMDB health (completeness, correctness, compliance)
• Cloud & Modern Infrastructure
• Implement discovery for cloud platforms (AWS, Azure, GCP)
• Work with containerized environments (Kubernetes, Docker) where applicable
• Integrate with external tools (monitoring, asset systems)
• Performance & Optimization
• Tune discovery schedules and reduce scan time
• Optimize MID Server performance and load balancing
• Identify and eliminate duplicate CI creation
• Collaboration & Support
• Work with infrastructure, network, and application teams
• Provide L3 support for Discovery and Service Mapping issues.

Technical Skills

• Strong hands-on experience with ServiceNow Discovery & ServiceMapping
• Expertise in:
• Discovery Patterns, Probes & Sensors
• MID Server setup and troubleshooting
• ECC Queue debugging
• Service Mapping (top-down & horizontal discovery)
• Strong scripting skills (JavaScript, Glide APIs)
• Knowledge of networking concepts (DNS, HTTP, TCP/IP, ports)
• Experience with Linux/Windows administration basics
• Cloud & Infra Knowledge
• Familiarity with AWS, Azure, or GCP discovery
• Understanding of microservices and container environments
• CMDB Knowledge
• Strong understanding of CMDB data model and CI relationships
• Experience with IRE and reconciliation rules
• Data normalization and governance practices.

Location - Hyderabad,Pune,Mumbai,Bengaluru,Noida,Gurugram.