ServiceNow Developer - CMDB /CSDM

Discovery Implementation & Support

Configure and manage ServiceNow Discovery for on-prem and cloud environments

Develop and maintain MID Servers, schedules, and credentials

Troubleshoot discovery issues (classification, identification, exploration errors)

Optimize discovery patterns and probes for performance and accuracy

Service Mapping Development

Design and implement top-down and tag-based Service Mapping

Create and maintain Business Service Maps with accurate CI relationships

Develop and customize patterns for application/service discovery

Handle complex multi-tier applications (web, app, DB layers)

Pattern & Probe Development

Build and customize Discovery Patterns, probes, and sensors

Work with scripting (JavaScript) for advanced pattern logic

Debug pattern failures using logs and ECC queue

CMDB Integration & Data Quality

Ensure discovered data aligns with CMDB standards

Work with Identification and Reconciliation Engine (IRE)

Maintain CI class models and relationships in cmdb_ci and cmdb_rel_ci

Improve CMDB health (completeness, correctness, compliance)

Cloud & Modern Infrastructure

Implement discovery for cloud platforms (AWS, Azure, GCP)

Work with containerized environments (Kubernetes, Docker) where applicable

Integrate with external tools (monitoring, asset systems)

Performance & Optimization

Tune discovery schedules and reduce scan time

Optimize MID Server performance and load balancing

Identify and eliminate duplicate CI creation

Collaboration & Support

Work with infrastructure, network, and application teams

Provide L3 support for Discovery and Service Mapping issues

Technical Skills

Strong hands-on experience with ServiceNow Discovery & Service Mapping

Expertise in:

o Discovery Patterns, Probes & Sensors

o MID Server setup and troubleshooting

o ECC Queue debugging

o Service Mapping (top-down & horizontal discovery)

• Strong scripting skills (JavaScript, Glide APIs)
• Knowledge of networking concepts (DNS, HTTP, TCP/IP, ports)
• Experience with Linux/Windows administration basics
• Cloud & Infra Knowledge
• Familiarity with AWS, Azure, or GCP discovery
• Understanding of microservices and container environments
• CMDB Knowledge
• Strong understanding of CMDB data model and CI relationships
• Experience with IRE and reconciliation rules
• Data normalization and governance practices

Location: Hyderabad,Pune,Mumbai,Bengaluru,Noida,Gurugram