ServiceNow Developer Business Analyst

Opportunity for ServiceNow Developer – Business Analyst

Contract | Immediate

Key Responsibilities

• Requirement Elicitation: Conduct discovery workshops, interviews, and brainstorming sessions with global stakeholders to capture business requirements and operational pain points.
• Process Mapping & Optimization: Analyze existing workflows and map Current State (As-Is) and Future State (To-Be) processes aligned with ITIL frameworks (Incident, Change, Problem, Request, etc.).
• Backlog Management: Write comprehensive User Stories, functional requirements, and strict Acceptance Criteria; groom and prioritize the product backlog in collaboration with the Product Owner.
• Solution Design: Collaborate with ServiceNow Architects and Developers to design out-of-the-box (OOTB) or custom platform solutions that adhere to best practices and upgrade safety.
• Validation & Testing: Support Quality Assurance (QA) teams and lead User Acceptance Testing (UAT), ensuring business validation and formal sign-off before production release.
• Change Enablement: Facilitate training sessions, develop user documentation, and communicate release notes/upgrade schedules to end-users.

Required Qualifications & Skills

• Experience: 5+ years of overall IT experience, with a minimum of 3 years dedicated to Business Analysis within ServiceNow implementations.
• Domain Knowledge: Strong functional knowledge of core ServiceNow modules such as ITSM (Incident, Problem, Change, Request), ITOM, CMDB/CSDM, or HRSD.
• Frameworks: Solid understanding of ITIL v3 or v4 foundations.
• Agile Acumen: Proven experience working in Agile/Scrum environments, writing epics/stories, and using tools like Jira or Azure DevOps.
• Communication: Exceptional stakeholder management, workshop facilitation, and interpersonal skills with the ability to explain technical ideas to non-technical partners

Considerations

• 3-6 MonthContract
• Locations– Pan India
• Work from office
• Monday to Friday working

Screening Criteria

• 5+ years of overall IT experience, with a minimum of 3 years dedicated to Business Analysis within ServiceNow implementations.
• Domain Knowledge: Strong functional knowledge of core ServiceNow modules such as ITSM (Incident, Problem, Change, Request), ITOM, CMDB/CSDM, or HRSD
• Available for 3-6 month contract
• Availableto work from office
• Available to join within 2 weeks