ServiceNow De

Job Description ServiceNow ITSM Developer

Location: Pune

Role & Responsibilities

• Develop, configure, and customize ServiceNow applications and modules, primarily within IT Service Management (ITSM).
• Work on core ITSM modules, including Incident Management, Problem Management, Change Management, Request Management, and Knowledge Management.
• Develop and maintain ServiceNow workflows, Flow Designer flows, Business Rules, Client Scripts, UI Policies, Script Includes, and UI Actions.
• Configure Service Catalog items, Record Producers, Catalog Client Scripts, and approval workflows.
• Work on integrations with third-party applications using REST APIs, SOAP APIs, and IntegrationHub.
• Troubleshoot technical issues, perform root-cause analysis, and implement effective solutions.
• Participate in requirement gathering, technical design, development, testing, deployment, and production support.
• Follow ServiceNow development best practices, coding standards, and platform upgrade guidelines.
• Collaborate with business stakeholders, functional consultants, and technical teams to deliver scalable ITSM solutions.
• Support instance upgrades, enhancements, defect resolution, and ongoing platform maintenance.

Preferred Candidate Profile

• Hands-on experience in ServiceNow development, configuration, and customization.
• Strong knowledge of ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.
• Proficiency in JavaScript and experience with Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
• Experience with Service Catalog, Flow Designer, and workflow automation.
• Knowledge of ServiceNow integrations using REST and SOAP APIs.
• Understanding of ITIL processes and IT Service Management concepts.
• Experience in debugging, troubleshooting, testing, and resolving ServiceNow platform issues.
• Strong analytical, problem-solving, communication, and collaboration skills.
• ServiceNow CSA certification is preferred; CAD certification would be an added advantage.
• Candidates who can work from the Pune location are preferred.