ServiceNow Data Model Specialist - Senior Engineer Service Management
Unisys · Bengaluru · onsite · Posted 24d ago
Not disclosed4–6 yrsfulltimeSourced from
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About this role
What Success Looks Like In This Role
Job Title: ServiceNow Data Model Specialist - Senior Engineer Service Management
Location: Bangalore
Who We Are
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.
Our Vision: Enhancing people's lives through secure, reliable advanced technology.
Our Core Beliefs
Responsible for the functional management and service modeling activities within ServiceNow, ensuring that Service Management requirements are properly translated, documented, and prepared for implementation within the platform.
This role serves as the bridge between business requirements and technical implementation teams, ensuring that service structures, catalogs, approval workflows, and operating models are accurately represented within ServiceNow.
Key Responsibilities
ServiceNow Functional Management
Manage And Support Workflow Design And Approvals For
Service Model Design
Develop And Maintain
Implementation Support
Any degree and 4-6 years relevant experience OR equivalent combination of education and experience
ServiceNow
Strong Functional Knowledge Of
This role does not require deep technical development expertise in ServiceNow and is not expected to perform complex platform configuration or development activities directly.
The Primary Responsibility Is To
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [HIDDEN TEXT]. US job seekers can find more information about Unisys EEO commitment here.
Job Title: ServiceNow Data Model Specialist - Senior Engineer Service Management
Location: Bangalore
Who We Are
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.
Our Vision: Enhancing people's lives through secure, reliable advanced technology.
Our Core Beliefs
- Curiosity: We embrace the unknown and continuous learning.
- Creativity: We look past routine ways of doing things.
- Client-Centricity: Our clients success is our success.
- Integrity: We act ethically and honestly.
Responsible for the functional management and service modeling activities within ServiceNow, ensuring that Service Management requirements are properly translated, documented, and prepared for implementation within the platform.
This role serves as the bridge between business requirements and technical implementation teams, ensuring that service structures, catalogs, approval workflows, and operating models are accurately represented within ServiceNow.
Key Responsibilities
ServiceNow Functional Management
- Manage ServiceNow-related requests and enhancements.
- Perform functional analysis of Service Management requirements.
- Ensure requirements are documented and translated into implementation-ready specifications.
- Support continuous improvement initiatives within the platform.
- Analyze requirements for new capabilities.
- Review requests for service improvements.
- Assess impact to existing service structures and operating models.
- Prepare business requirements for implementation teams.
- Define new Service Level Agreements (SLAs).
- Design and maintain Key Performance Indicators (KPIs).
- Ensure ServiceNow service models support reporting and governance requirements.
- Support measurement and performance management capabilities.
Manage And Support Workflow Design And Approvals For
- Change Management
- Problem Management
- Request Management
- Service Request Fulfilment
Service Model Design
Develop And Maintain
- Service Offerings
- Service Catalog Structures
- Resolver Groups
- Approval Groups
- Support Models
Implementation Support
- Complete implementation workbooks for new services and capabilities.
- Coordinate with technical teams responsible for platform configuration.
- Provide guidance on functional requirements.
- Validate configurations against business requirements.
- Participate in governance activities related to service modeling.
- Identify opportunities for process optimization.
- Ensure solutions align with Service Management best practices.
- Support ongoing service model maturity initiatives.
Any degree and 4-6 years relevant experience OR equivalent combination of education and experience
ServiceNow
Strong Functional Knowledge Of
- ServiceNow Platform
- Service Catalog
- Service Offerings
- Workflow Management
- Approval Processes
- Resolver Group Structures
- Service Model Design
- Strong IT Service Management knowledge
- Strong ITIL knowledge
- Understanding of Service Catalog Management
- Understanding of Service Offerings
- Understanding of CMDB concepts
- Understanding of ITSM operational processes
- Ability to gather and document requirements.
- Translate business needs into functional specifications.
- Build implementation-ready documentation.
- Work effectively with both business and technical teams.
This role does not require deep technical development expertise in ServiceNow and is not expected to perform complex platform configuration or development activities directly.
The Primary Responsibility Is To
- Analyze
- Model
- Document
- Govern
- Coordinate implementation
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [HIDDEN TEXT]. US job seekers can find more information about Unisys EEO commitment here.
Sourced from foundit
Skills
ITSM operational processesResolver Group StructuresService Model DesignServicenowITILit service managementworkflow managementService CatalogApproval ProcessesService Catalog Managementservice offeringsCMDB concepts
About Unisys
Unisys
Blue Bell
US
About
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.
Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.
At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.
A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.
For more information, visit http://www.unisys.com
Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.
At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.
A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.
For more information, visit http://www.unisys.com
Industries
Business DevelopmentInformation ServicesInformation TechnologyManagement Information SystemsSoftware