ServiceNow_Customer Service Management

Job Role - ServiceNow CSM

Exp- 7-12 Years

Location- Noida/Gurugram/Chennai

Job Type - Permanent !!

Role & responsibilities

• Design, develop, and implement ServiceNow CSM solutions and enhancements.
• Configure Customer Service Management applications, Case Management, and Customer Portals.
• Develop workflows, business rules, client scripts, UI policies, and catalog items.
• Implement and customize ServiceNow Agent Workspace and Service Operations Workspace.
• Configure customer service processes, SLA management, and case routing.
• Integrate ServiceNow with external applications using REST/SOAP APIs.
• Gather business requirements and translate them into technical solutions.
• Develop reports, dashboards, and performance analytics.
• Support production incidents, enhancements, and platform upgrades.
• Collaborate with business stakeholders, architects, and cross-functional teams

@NR