ServiceNow Customer Service Management (CSM) Specialist
Artech L.L.C. · Bengaluru · onsite · Posted 51d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
ServiceNow CSM Consultant
Must Have Skills
- ServiceNow Customer Service Management (CSM)
- Case Management
- Customer Portal
- Knowledge Management
- Agent Workspace / Configurable Workspace
- Flow Designer
- Business Rules
- REST/SOAP API Integrations
- ServiceNow Development & Customization
Key Responsibilities
- End-to-end CSM implementations
- Enhancements and support activities
- Workflow customization
- Stakeholder interactions
- Testing and deployments
Sourced from foundit
Skills
Agent Workspace Configurable WorkspaceServiceNow Development CustomizationFlow Designerknowledge managementcase managementbusiness rulesServiceNow Customer Service Management CSMCustomer portalREST/SOAP API integrations