ServiceNow CSM
Tata Consultancy Services · Hyderabad · onsite · Posted 51d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Note- Apply if available for F2F interview on 5 Sep in Hyderabad
Key Responsibilities:
- Develop and implement ServiceNow CSM modules including Case Management, Customer Service Portal, and Knowledge Management
- Configure case workflows, SLAs, entitlements, and customer lifecycle processes
- Build and customize Service Portals / Employee Center for customer interactions
- Develop solutions using Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer
- Integrate ServiceNow with external systems using REST/SOAP APIs
- Configure Omnichannel features (Email, Chat, Virtual Agent)
- Create dashboards and reports for customer service performance and insights.
Required Skills:
- Hands-on experience in ServiceNow CSM module
- Strong knowledge of case management, SLAs, and customer workflows
- Proficiency in JavaScript and ServiceNow scripting
- Experience with Service Portal / UI Builder
- Understanding of ITSM concepts and integrations
- ServiceNow certifications (CSA / CAD / CISCSM preferred)
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Skills
ServiceNow CSM modulesdashboardsServiceNow Scriptingcase managementSLASReportsintegrationsSOAP APIsChatemailVirtual AgentITSM conceptscustomer workflowsService Portal UI BuilderJavascriptomnichannel features
About TCS
Tata Consultancy Services
IT Services & Consulting
608.0k+
employees
1968
58 years old
Mumbai, Maharashtra
India
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