{"@context":"https://schema.org","@type":"JobPosting","title":"ServiceNow CSM Developer","description":"

Perform code reviews, ensuring technical alignment, quality, and performance across the development team.
Serve as a technical subject matter expert (SME) and mentor junior and mid-level developers. Customer Service Management (CSM).
Customize and extend CSM components such as Account, Contact, Consumer, and B2B/B2C relationships.
Develop complex business rules, flows, and integrations to support customer service process automation and efficiency gains.
Configuration Management Database (CMDB)

Primary Skills
ServiceNow Core: Extensive experience with all phases of the platform lifecycle (development, testing, deployment, maintenance).
CSM Expertise: Proven track record implementing large-scale CSM applications.
CMDB Mastery: Deep understanding of CMDB data modeling, reconciliation, identification rules, and CI relationships.
Experience with Discovery and Service Mapping is essential.
Virtual Agent/NLU: Hands-on experience developing Virtual Agent.
Scripting:
Expert proficiency in JavaScript, GlideScript, UI Policies, Client Scripts, and Business Rules.

","datePosted":"2026-07-06T00:00:00.000Z","validThrough":"2026-09-04T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"4977907"},"url":"https://myjobb.ai/jobs/servicenow-csm-developer/4977907","directApply":false,"hiringOrganization":{"@type":"Organization","name":"Capgemini","logo":"https://img.naukimg.com/logo_images/groups/v1/mobile/1288.gif","sameAs":"www.capgemini.com/in-en/"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune","addressRegion":"Maharashtra","addressCountry":"India"}}]}