Servicenow Consultant

Role & responsibilities

• Design, develop, configure, customize and maintain solutions on the ServiceNow platform.
• Perform ServiceNow Development and Administration activities including scripting, configuration, customization, users, roles, groups and ACLs.
• Work on ServiceNow ITSM processes including Incident, Problem, Change, Request, Service Catalog and Knowledge Management.
• Work on ITOM, ITAM, HRSD, CSM, SecOps and GRC modules as applicable.
• Configure and maintain CMDB, Discovery, Service Mapping and related ServiceNow components.
• Develop custom applications and solutions using JavaScript, GlideRecord and ServiceNow scripting.
• Design and implement workflows and automation using Flow Designer.
• Develop and maintain ServiceNow integrations using REST API and other web services.
• Participate in ServiceNow implementation, enhancement, upgrade, migration and production support activities.
• Perform ServiceNow Testing and test automation using ATF (Automated Test Framework) where applicable.
• Troubleshoot technical issues and provide effective solutions.
• Collaborate with business stakeholders, technical teams and project teams to understand requirements and deliver ServiceNow solutions.
• Participate in solution design, development, testing, deployment and technical documentation.

Preferred candidate profile

• 512years of overall IT experience with relevant hands-on experience in ServiceNow.
• Strong experience in one or more areas of the ServiceNow platform.
• Candidates from ServiceNow Developer, Administrator, Consultant, Architect, Implementation, Integration, Testing/QA or Support backgrounds are welcome.
• Experience in one or more ServiceNow modules such as ITSM, ITOM, ITAM, HRSD, CSM, SecOps or GRC.
• Strong knowledge of ServiceNow Development, Administration and platform configuration.
• Hands-on experience with JavaScript, GlideRecord, Flow Designer, REST API and ServiceNow Integration is preferred.
• Experience with CMDB, ServiceNow Implementation and ServiceNow Testing is preferred.
• Knowledge of ATF (Automated Test Framework) is an advantage.
• Strong analytical, troubleshooting, communication and problem-solving skills.
• ServiceNow certifications such as CSA, CAD or CIS are an advantage.
• Experience working in Agile/Scrum environments is preferred.