Servicenow Consultant

***We are looking for ServiceNow Consultant who can join us at our Bangalore Office ***

Role & responsibilities :

• The Senior ServiceNow Consultant acts as the lead developer and technical implementer responsible for translating architectural designs into scalable and maintainable ServiceNow solutions. The role involves hands-on development, integrations, mentoring junior resources, and ensuring adherence to platform standards and best practices.

• Key Responsibilities :
• Solution Development
• Configure and customize ServiceNow applications and modules.
• Develop advanced:
• Business Rules
• Script Includes
• Client Scripts
• UI Policies
• UI Actions
• Flow Designer Workflows
• Catalog Items
• Record Producers
• Build custom applications using App Engine.
• Develop Service Portal and Employee Center components.
• Integration Development
• Build and maintain:
• REST integrations
• SOAP integrations
• IntegrationHub integrations
• Custom Spokes
• Webhook integrations
• Integrate ServiceNow with enterprise applications and cloud platforms.
• Service Portal Development
• Develop and enhance:
• Service Portal Widgets
• AngularJS Components
• HTML/CSS based interfaces
• Employee Center experiences
• CMDB & Platform Administration
• Support CMDB implementation and governance.
• Implement CSDM standards.
• Participate in Discovery and Service Mapping activities.
• Perform instance hardening and platform optimization.
• Data Migration & Testing
• Lead data migration and transformation activities.
• Develop and execute ATF (Automated Test Framework) test cases.
• Support SIT, UAT, and production deployments.
• Troubleshoot and resolve platform issues.
• Technical Leadership
• Lead technical discovery workshops.
• Provide technical effort estimation for user stories.
• Conduct code reviews and peer reviews.
• Mentor Junior Consultants.
• Ensure adherence to architecture and coding standards.

• Required Experience
• 58 years of IT experience.
• Minimum 3–5 years of hands-on ServiceNow development experience.
• Experience delivering at least two end-to-end ServiceNow implementations.
• Experience working in Agile delivery environments.

• Technical Skills
• Core Platform
• ServiceNow ITSM
• Service Catalog
• Incident Management
• Change Management
• Problem Management
• Request Management
• Development
• Advanced JavaScript (ES6+)
• Script Includes
• Business Rules
• Client Scripts
• UI Policies
• Flow Designer
• ServiceNow APIs
• Portal & UI
• Service Portal
• Employee Center
• AngularJS
• HTML
• CSS
• Platform Capabilities
• IntegrationHub
• App Engine
• CMDB
• Discovery
• CSDM
• ATF
• Data Migration
• Instance Hardening
• Integrations
• REST APIs
• SOAP APIs
• OAuth Authentication
• SSO Integrations

• Preferred Certifications
• Mandatory
• ServiceNow Certified System Administrator (CSA)
• Strongly Preferred
• ServiceNow Certified Application Developer (CAD)
• Highly Preferred
• Minimum Two CIS Certifications such as:
• CIS-ITSM
• CIS-Discovery
• CIS-HRSD
• CIS-CSM
• CIS-SIR

• Key Soft Skills
• Strong analytical thinking
• Problem solving
• Technical documentation
• Mentoring and coaching
• Attention to detail
• Collaboration and teamwork
• Client-facing communication