Servicenow - CMDB/ITOM/ITSM

Role: ServiceNow Developer (ITSM/ITOM/CMDB)

Location: Chennai/Pune/Mumbai

Exp- 6-9 Years

Primary Duties & Responsibilities

ServiceNow, Javascript, SOAP, REST, Angular JS, IT Service Management, Strong communication, Strong presentation and writing skills. · Designs, coordinates, and carries out high impact solutions across teams both within and outside their department. · Establishes, aggregates, and shares enterprise standards and best practices. · Mentors and guides junior engineers within respective division. · Ensures production stability, monitoring, and root cause analysis is implemented for their products · Motivated, agile, and able to work independently in a fast-paced team-oriented environment · Committed to delivering projects on time and overcome obstacles · Must possess excellent verbal and written communication skills · Architect, design and develop technical solutions that meet user needs with respect to functionality, performance, scalability, security, and reliability. · Provide development leadership for medium to large sized projects and maintenance on our customer facing systems. · Implement software design patterns and drive department best practices, guidelines implementation and adhering to standards. · Drive implementation of frameworks that enable projects to flow quickly and safely to production with user feedback loop capability

Evaluate software processes for potential design improvements, performance improvements and abstracting and refactoring opportunities · Drive technical designs to consensus and approval by Architecture Review Team. · Design and develop enterprise solutions for specific business need that provide frameworks, interfaces and services that can be extended and reused for future requirements. · Performs impact analysis of proposed changes on existing architecture, capabilities, system priorities, and technology solutions;

looks for additional solution options or trade-offs. Identifies cost/benefit implications of proposed solutions (e.g., people, processes, technology, strategy, finance). · Creates and maintains application architecture and related assets. Be the go-to person for development team on architecture discussions. · Be the point of contact for development team on user interface and user experience (UI/UX). · Design and develop new user facing features and build reusable code and libraries for future use · Create and maintain digital assets such as interface design files, wireframes, and interactive mockups · Drive the design and development of rich and responsive web applications and repeatable delivery process · Drive superlative developer experience down to the last detail and build elegant, maintainable, well documented, and secure code The above duties and responsibilities are representative of the nature and level of work assigned and are not necessarily all-inclusive

SN Responsibility of / Expectations from the Role

1 Hands-on development and contribution towards the delivery of the projects at hand

2 Work closely and collaborate with onsite leads and developers in design and delivery of solutions

3 Follow client SSDLC delivery methodology for the delivery of the solutions

4 Complete ownership of the applications in the portfolio right from development to day to day support aspects

5 Support team in evaluation and selection of appropriate tools and technologies

6 Collaborate and contribute to the architectural roadmaps and adhere to the enterprise architecture guidelines