BENGALURU · FULLTIME
ServiceNow CMDB, Discovery & Service Mapping Lead
Carnation InfoTech
Bengaluru · onsite · Posted 4d ago
Sourced from
Undisclosed6–9 yrsfulltimeBengaluru
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Section · 01
About this role
Role: ServiceNow CMDB, Discovery & Service Mapping Lead
Exp - 7+ years
Location - Bangalore/Pune/Coimbatore
Type : Fulltime (Fix term employement)
Work schedule: Hybrid 3 days WFO & 2 Days WFH (2 PM to 11 PM IST)
Mandatory: 7+ years in ServiceNow CMDB, Discovery, ITOM and Service Mapping
Role Summary
We are seeking an experienced ServiceNow CMDB, Discovery, and Service Mapping Specialist with 7+ years of IT experience and strong expertise in ServiceNow ITOM modules. The ideal candidate will be responsible for CMDB governance, Discovery implementation and troubleshooting, Service Mapping, data quality improvement, and integration of infrastructure components into the CMDB. The candidate should have hands-on experience in maintaining CMDB health and supporting enterprise-wide ITOM initiatives.
Key Responsibilities
- Design, implement, and maintain ServiceNow CMDB, Discovery, and Service Mapping solutions.
- Configure and manage ServiceNow Discovery schedules, credentials, MID Servers, and patterns.
- Troubleshoot Discovery issues related to servers, network devices, cloud resources, storage, databases, and applications.
- Develop and maintain Service Maps for critical business services and applications.
- Perform CMDB health analysis and drive remediation activities for completeness, correctness, and compliance.
- Configure and maintain Identification and Reconciliation Engine (IRE) and CI Class Manager.
- Analyze and resolve CMDB data quality issues, duplicate CIs, reconciliation conflicts, and identification errors.
- Work with infrastructure, application, and support teams to onboard new services and applications into CMDB and Service Mapping.
- Monitor Discovery performance and optimize schedules, patterns, and MID Server configurations.
- Support integrations with monitoring and asset management tools.
- Create technical documentation, SOPs, knowledge articles, and operational runbooks.
- Participate in incident, problem, and change management processes related to CMDB and ITOM.
- Provide L3 support and troubleshooting for CMDB, Discovery, and Service Mapping-related issues.
Required Skills
- Strong hands-on experience in ServiceNow CMDB, Discovery, and Service Mapping.
- Good understanding of Identification and Reconciliation Engine (IRE).
- Experience with MID Server installation, configuration, and troubleshooting.
- Knowledge of Discovery Patterns and Pattern Designer.
- Experience in Service Mapping implementation and maintenance.
- Strong understanding of infrastructure technologies including Windows, Linux, Unix, Network Devices, Databases, Storage, Virtualization, and Cloud Platforms.
- Experience with CMDB Data Manager, Data Certification, and CMDB Health Dashboard.
- Knowledge of ITIL processes and best practices.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and stakeholder management skills.
Preferred
- Experience with Cloud Discovery, and ITOM Visibility
Certifications (Preferred)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist - Discovery
- ServiceNow Certified Implementation Specialist - Service Mapping
- ITIL Foundation V4
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
data qualityServicenowMid Serveritil processescloud platformsAsset ManagementService MappingCMDBDashboardintegrationsChange ManagementNetwork DevicesMappingitomL3 SupportcloudmaintenancecomplianceLinux
Section · Company
About Carnation InfoTech
Carnation InfoTech
IT Services & Consulting
86
employees
2018
8 years old
Lucknow, Uttar Pradesh
India
₹11L PA avg
Avg at Carnation InfoTech
About
Carnation InfoTech delivers customized software solutions, empowering sectors like government and healthcare with cutting-edge technology and consultancy services.
Industries
IT Services & Consulting
Employee ratings
10 reviews
4.1/ 5
Culture
3.4
Career growth
3.3
Work-life
3.8
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