ServiceNow CMDB Consultant / Developer

Role & responsibilities:

We are looking for an experienced ServiceNow CMDB Consultant / Developer with strong hands-on experience designing, implementing, and governing the ServiceNow Configuration Management Database (CMDB), along with exposure to Discovery, Service Mapping, and CSDM best practices.

Key responsibilities:

• Design, implement, and maintain ServiceNow CMDB CI class hierarchy, identification and reconciliation rules, and CI relationship management
• Align CMDB architecture with CSDM (Common Service Data Model) best practices
• Configure and manage Discovery (horizontal) and Service Mapping (top-down) to populate and maintain CMDB accuracy
• Establish CMDB governance frameworks, data quality remediation workflows, and CMDB Health dashboards
• Manage Identification and Reconciliation Engine (IRE) rules to prevent duplicate/orphaned CIs
• Administer MID Servers, discovery schedules, credentials, and patterns for accurate CI population
• Collaborate with ITSM, ITOM, and Asset Management teams to ensure CMDB supports incident, change, and asset processes
• Produce CMDB compliance and audit-readiness reporting for stakeholders

Preferred candidate profile:

• Hands-on ServiceNow CMDB administration and data modeling
• CSDM implementation experience
• Discovery and/or Service Mapping exposure
• Identification/Reconciliation Rules (IRE) configuration experience
• ServiceNow scripting fundamentals (Business Rules, Script Includes, Client Scripts)
• Certifications preferred: CSA, CIS-Discovery, CAD
• 5–10 years overall IT experience with demonstrable CMDB implementation work