ServiceNow CMDB + AIOps developer

Role: ServiceNow CMDB + AIOps Developer

Experience: 7+ Years Overall Experience

ServiceNow Experience: Minimum 5 Years as a ServiceNow Developer

CMDB + AIOps Experience: Minimum 2 Years – Mandatory

Locations: Hyderabad | Pune | Bangalore

Role Summary

We are looking for experienced ServiceNow CMDB + AIOps Developers with strong hands-on expertise in ServiceNow development, ITOM/CMDB, and AI-driven automation. The ideal candidate should be capable of designing and implementing AI/GenAI and Agentic AI solutions within ServiceNow to improve ITSM/ITOM operations, automation, predictive insights, intelligent routing, and self-service capabilities.

Key Responsibilities

• Design, develop, and implement AI Agents, Agentic AI, GenAI, and intelligent automation solutions for ServiceNow ITSM and ITOM.
• Develop and enhance ServiceNow applications, workflows, integrations, and automation across ITSM, ITOM, and CMDB.
• Design and implement AI-driven automation, predictive insights, intelligent incident routing, and self-service solutions.
• Configure and customize CMDB, Discovery, Event Management, and other ITOM capabilities.
• Develop ServiceNow solutions using JavaScript, Glide scripting, REST APIs, integrations, Flow Designer, Business Rules, Script Includes, and workflows.
• Analyze business and operational requirements and translate them into scalable and maintainable ServiceNow solutions.
• Collaborate with business stakeholders, operations, architects, and engineering teams throughout solution design and implementation.
• Identify opportunities to leverage AI/ML and GenAI for improving service operations, incident management, problem management, and operational efficiency.
• Ensure solutions adhere to ServiceNow development standards, security, governance, performance, scalability, and best practices.
• Troubleshoot, optimize, and continuously improve existing ServiceNow applications and integrations.

Required Skills & Experience

• 7+ years of relevant IT/ServiceNow experience, with a minimum of 5 years of hands-on ServiceNow development experience.
• Minimum 2 years of hands-on experience in ServiceNow CMDB + AIOps – Mandatory.
• Strong hands-on experience with AI, GenAI, Machine Learning, Agentic AI, or intelligent automation.
• Strong ServiceNow development experience across ITSM and ITOM.
• Hands-on experience with CMDB, Discovery, Event Management, and service operations.
• Strong proficiency in JavaScript, ServiceNow scripting, REST APIs, integrations, workflows, and Flow Designer.
• Good understanding of ITIL processes, including Incident, Change, Problem, and Knowledge Management.
• Experience in identifying and implementing automation and AI-driven operational improvements.
• Strong analytical, problem-solving, design-thinking, stakeholder-management, and communication skills.
• Ability to work effectively with cross-functional teams and translate business requirements into technical solutions.

Preferred Qualifications

• ServiceNow certifications such as CSA, CAD, CIS-ITSM, CIS-Discovery, CIS-ITOM, or relevant certifications.
• Relevant AI/GenAI/ML certifications are desirable.
• Experience with Agentic AI frameworks, AI orchestration, or GenAI implementation within enterprise environments is an added advantage.

Key Focus Areas: ServiceNow Development | CMDB | AIOps | ITOM | ITSM | AI/GenAI | Agentic AI | Automation | Discovery | Event Management | Integrations