ServiceNow Catalog Developer

About Company: Our client is a trusted global innovator of IT and business services. We help clients transform through consulting, industry solutions, business process services, digital & IT modernisation and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.

Job Title: ServiceNow Catalog Developer Location: Bengaluru

Work Mode: Hybrid Experience: 5+ yrs

Job Type: Contract to hire Notice Period: Immediate joiner **CAD and CSA certification mandate. This ServiceNow Catalogueue Engineer will be responsible for developing, configuring, and optimising the Service Catalogueue in ServiceNow. This role will work closely with business stakeholders to design, develop, and maintain catalogue items and workflows to support seamless self-service experiences.

Job Description – ServiceNow Catalog Engineer This ServiceNow Catalogueue Engineer will be responsible for developing, configuring, and optimising the Service Catalogueue in ServiceNow. This role will work closely with business stakeholders to design, develop, and maintain catalogue items and workflows to support seamless self-service experiences.

Key Responsibilities: • Design, build, and maintain ServiceNow catalogue items, including associated variables, variable sets, and workflows. • Work closely with business units to gather and understand requirements and translate them into functional catalogue solutions. • Develop and maintain Flow Designer, Workflow Editor, or Script Includes for automation and approvals. • Ensure catalogue items align with ServiceNow and U.S. Bank best practices and user experience standards. • Configure client scripts, UI policies, business rules, and ACLs to support dynamic catalogue behaviour and security. • Troubleshoot and resolve catalogue-related issues. • Perform unit testing, UAT support, and production deployment support of new or updated catalogue items, fix scripts or any other catalogue-related enhancements. • Provide documentation and training for catalogue item usage and administration. • Develop and implement scripts in the ServiceNow catalogue module to automate tasks and integrate with external systems. • Manage the ServiceNow release cycle, including deployment planning and execution. • Provide advanced support for ServiceNow by troubleshooting, implementing bug fixes, and conducting root cause analysis. • Stay current with the latest updates and features in ServiceNow. Evaluate how new updates and features could benefit the organisation.

Basic Qualifications (Required): • Bachelor’s degree, or equivalent work experience. • Five or more years of ServiceNow development experience. • Has ServiceNow CSA (Certified System Admin) Certification & ServiceNow CAD (Certified Application Developer) Certification and must be able to verify. Required Technical Skills: • Profound knowledge of the ServiceNow platform and its capabilities, including an understanding of the latest releases and updates. • Proficiency in JavaScript, Glide API, and HTML/CSS within the ServiceNow platform. • Experience working with Flow Designer, Catalogue UI policies & actions, business rules, script includes, HealthScan and Client Scripts. • Strong problem-solving skills and the ability to work in a collaborative team environment. • Experience with integrating ServiceNow with other business systems using REST, SOAP, and other relevant web services.

Preferred Skills/Experience: • ServiceNow Catalog Experience • Workflow and Automation: Ability to design and implement complex workflows and automate processes to enhance service operations. • Security Practices: Understanding of security best practices within ServiceNow development, including data privacy and role-based access controls. • AI/Gen AI knowledge of implementing and customising ServiceNow’s AI, including NLU (Natural Language Understanding) and integration with AI services. • Problem Solving and Analytical Skills: Strong problem-solving skills and the ability to think analytically to overcome development challenges. • Project Management: Experience in Agile methodologies and the ability to manage multiple projects effectively.