ServiceNow Business Process Consultant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Business Process Consultant based in the United States.

The ServiceNow Business Process Consultant will play a key role in helping organizations transform their business operations through innovative ServiceNow solutions. This position combines deep platform expertise, business process knowledge, and consulting skills to design and deliver impactful enterprise solutions. The role involves leading complex projects, collaborating with stakeholders, and guiding customers through successful digital transformation initiatives. You will act as a trusted advisor, translating business needs into scalable technology strategies and high-quality implementations. Working across teams and industries, you will contribute thought leadership, improve processes, and shape future-focused solutions. This opportunity is ideal for an experienced ServiceNow professional who thrives in consulting environments and enjoys solving complex business challenges.

Accountabilities:: The ServiceNow Business Process Consultant is responsible for leading consulting engagements, designing effective platform solutions, and ensuring successful delivery of ServiceNow implementations. This role requires strong business process expertise, client-facing skills, and the ability to guide teams through complex transformation programs.

Lead project teams in the design, development, and deployment of ServiceNow-based solutions.

Manage complex programs involving multiple resources, teams, and stakeholders.

Architect and design scalable ServiceNow solutions aligned with business objectives.

Facilitate client workshops, working sessions, and demonstrations to gather requirements and showcase solutions.

Create clear documentation, written deliverables, methodologies, and project materials.

Serve as a subject matter expert and escalation point for project teams and customers.

Translate business requirements into effective ServiceNow processes, workflows, and integrations.

Advise senior stakeholders on process improvements, technology approaches, and transformation strategies.

Identify new opportunities and contribute to solution positioning, pre-sales activities, and customer engagement initiatives.

Provide thought leadership through innovative approaches, industry insights, and best practices.

Support the adoption of new ServiceNow capabilities, certifications, and emerging technologies.

Collaborate across practices to deliver complex solutions and establish standards for future projects.

Travel approximately 25% to support client engagements, workshops, and project activities.

Requirements:

The ideal candidate is an experienced ServiceNow consultant with strong functional expertise, consulting capabilities, and the ability to lead enterprise-level transformation initiatives. Success in this role requires technical knowledge, business acumen, communication skills, and the ability to influence stakeholders at all levels.

Extensive expertise with the ServiceNow platform and enterprise solution design.

Strong business process knowledge within at least one ServiceNow product suite and two additional process areas.

Demonstrated experience designing, implementing, and integrating ServiceNow solutions.

Ability to understand and discuss integrations between ServiceNow and third-party technologies.

Strong functional knowledge of ServiceNow workflows, processes, and platform capabilities.

Experience leading complex projects, workshops, and cross-functional teams.

Strong presentation, communication, and stakeholder management skills.

Ability to communicate complex concepts clearly to technical and non-technical audiences, including senior leadership.

Strong analytical skills with the ability to evaluate complex business challenges and recommend solutions.

Self-driven mindset with strong attention to detail and ownership of project outcomes.

Experience contributing to consulting proposals, opportunity identification, and solution strategy.

Willingness and ability to travel approximately 25%.

Commitment to maintaining relevant ServiceNow certifications and continuing professional development.

Benefits:

The role offers a competitive compensation package and benefits designed to support professional growth, personal well-being, and long-term career development.

Competitive on-target earnings ranging from $130,000 to $160,000 annually , including base salary and applicable bonus opportunities.

Compensation determined based on experience, qualifications, and geographic location.

Medical, dental, and vision insurance coverage.

401(k) retirement plan.

Paid company holidays.

Paid time off.

Paid parental and caregiver leave.

Opportunities for certifications, training, and continued professional development.

Access to advanced technology environments and innovation-focused resources.

A collaborative workplace culture that values diversity, inclusion, and professional growth.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1