ServiceNow Business Process Consultant

Founded in 2008 with headquarters in Alpharetta, GA, Advance Solutions provides
outstanding IT Consulting services to customers globally. ASC?s goal is to make
cloud-based service management quick and easy for Clients with a commitment to
execute on time and budget.

As part of the ASC team, you will play an important role in transforming ideas
into solutions. ASC Software Developers work in a team and perform various
software lifecycle tasks, gathering requirements, developing and delivering
real-world solutions desired by Clients. Over the past 4 years, ASC has grown
3 times in size and revenue. Join ASC?s highly respected team of IT consultants
and jumpstart your career with ample opportunities for professional and
personal growth.

What You Will Do:

• 
  Work directly with the HR Practice Lead to develop, coordinate, integrate,
  and consistently implement best-practice HR and related services.
  


• Deliver programs for customers.


• 
  Partner with project teams to deliver successful enterprise service management
  solutions to our customers by:
  
  
  
  • 
    Leading functional discovery and functional process workshops / working sessions.
    
  
  
  • 
    Gathering business requirements and translating them into workable solution
    specifications.
    
  
  
  • 
    Documenting user stories/requirements based on customer processes,
    ServiceNow solution design for HRSD, and best practices.
    
  
  
  • 
    Defining industry- and client-specific business processes and identifying
    opportunities for business process optimization.
    
  
  
  • 
    Advising on all things business-process-related to ServiceNow implementation projects.
    
  
  
  • 
    Developing functional process guides, workshop materials, and techniques.
    
  
  
  • 
    Serving as the business process SME throughout the lifecycle of all engagements.
    
  
  
  • 
    Furthering your ServiceNow expertise by developing knowledge of additional
    modules within the Suite.
    
  
  
  
  

What You Bring:

• Strong understanding of ServiceNow.


• 
  Demonstrable experience leading business process design workshops to elicit
  client requirements for the implementation of HR, Workspace (Facilities Management),
  Legal, and IT Service Delivery.
  


• 
  Ability to create collateral in the forms of process workflows, client presentations,
  workshop approaches, delivery tools and aids, marketing, and training materials.
  


• 
  ServiceNow Certifications are highly desired: Certified System Administrator
  and/or Certified Implementation Specialist.
  


• 
  Successful track record as an external consultant in a professional services
  company or as an internal governance or process lead for a global organization.
  


• Strong consulting skills.


• Exceptional meeting and facilitation skills.


• Strong collaboration and communication skills.


• 
  Proficiency with creating process diagrams/guides, creating use cases,
  and delivering client training.
  

What We Would Love:

• 
  4-year degree in HCM, MIS, Computer Science, Engineering, other science-related
  field, or equivalent combination of education and relevant experience.
  


• 5+ years of Business Process consulting experience.


• Intermediate or advanced knowledge of ITIL and Agile framework.


• 
  ServiceNow Fundamentals, PMP, Agile, Six Sigma, and other professional certifications.
  

Compensation & Benefits:

• Performance-based annual bonus


• Medical & 401K benefits


• Several other cool perks

Employment Type: Full-time

ASC provides competitive compensation, generous benefits, and a professional
atmosphere. ASC has a very collaborative and inclusive work environment where
individuals strong on aptitude and attitude will have an opportunity to grow
their professional careers.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.