ServiceNow Business Analyst

Role: ServiceNow Business Analyst

Location : Chennai -

Hybrid / Remote Exp: ServiceNow / Automation Projects

• Experience as a Business Analyst with experience of working in a technology environment, using business analysis tools/techniques to design and deliver business change
• At least 5+ years of experience working as Automation / Business Analyst.
• Should have a good understanding of Agile Methodologies.
• Should have a good understanding of SAFe Practices.
• Should have good hands-on experience in Requirement Elicitation Techniques, UML and documentation.
• Should have good experience in cross domain communication, conducting JAD and effectively stakeholder management.
• Should have hands on experience in Sprint Planning, Tracking, grooming and prioritizing the backlog items. Other Responsibilities:
• Requirements Gathering: Collaborate with stakeholders to understand their business needs and translate them into detailed requirements and functional specifications.
• Data Analysis: Analyze business processes, data flows, and systems to identify areas for improvement and recommend solutions.
• Process Improvement: Lead efforts to improve existing business processes by identifying inefficiencies and suggesting enhancements.
• Documentation: Create comprehensive documentation, including business requirements, functional specifications, process maps, and user guides.
• Stakeholder Communication: Facilitate effective communication between business stakeholders, IT teams, and external vendors to ensure project success.
• Quality Assurance: Assist in the development and execution of test plans to ensure solutions meet the defined requirements and quality standards.
• Training and Support: Provide training and support to end-users to ensure successful implementation and adoption of new systems and processes. Qualifications: Experience: Minimum of 5+ years of experience as a Business Analyst, preferably from life science / healthcare domain. Technical Skills: Proficiency in business analysis methodologies - Agile frameworks. Experience with data analysis tools (e.g., SQL, Excel) and project management software like JIRA, Confluence. Soft Skills: Excellent analytical, problem-solving, and decision-making skills. Strong communication, interpersonal, and leadership abilities. Ability to work independently and as part of a team.