Servicenow Business Analyst

We are looking for a ServiceNow Business Analyst to support ServiceNow

implementation and enhancement initiatives. The role involves working with business

and technical teams to gather requirements, document processes, and help deliver

effective ServiceNow solutions.

Key Responsibilities

Gather and document business requirements for ServiceNow projects and

enhancements.

Create functional specifications, user stories, and acceptance criteria.

Collaborate with ServiceNow developers to support solution delivery.

Support configuration activities across ServiceNow modules such as ITSM,

HRSD, CSM, and ITOM.

Participate in stakeholder meetings and requirement-gathering workshops.

Assist with UAT, including test case preparation and defect tracking.

Maintain project, process, and system documentation.

Required Skills & Experience

3-5 years of experience as a Business Analyst, preferably on ServiceNow

projects.

Good understanding of the ServiceNow platform and core modules.

Experience in requirement gathering, BRD/FRD documentation, and process

mapping.

Knowledge of Agile/Scrum methodologies.

Strong analytical and problem-solving skills.

Good communication and stakeholder management skills.

Willingness to work from the office 5 days a week in the 2:00 PM to 11:00 PM shift.

Preferred Skills

ServiceNow CSA certification or equivalent knowledge.

Exposure to ServiceNow workflows, forms, and basic configurations.

Understanding of ITSM processes.

Basic JavaScript knowledge is an added advantage.

Education

Bachelor's degree in computer science, Information Technology, or a related

field.