Servicenow Business Analyst

Role & responsibilities

Key Responsibilities

- Act as the subject matter expert (SME) for the ServiceNow Customer Service Management

(CSM) module.

- Gather, analyze, and document business requirements from various stakeholders to design

effective ServiceNow CSM solutions.

- Translate business requirements into functional specifications and ensure alignment with

overall business objectives.

- Coordinate and lead User Acceptance Testing (UAT), ensuring the successful delivery

of ServiceNow CSM features and functionalities.

- Deliver training sessions and workshops to end users to ensure seamless adoption and

utilization of the ServiceNow CSM module.

- Facilitate and support organizational change management processes related to the

implementation of ServiceNow CSM.

- Collaborate with cross-functional teams, including IT, customer support, project managers,

and external vendors, to ensure smooth project execution.

- Identify and implement best practices to optimize the performance and functionality of

the ServiceNow CSM module.

- Provide ongoing support and troubleshooting assistance for any issues related

to ServiceNow CSM.

Preferred candidate profile

Exp : 5+

Immediate joiner

loc : Pune