ServiceNow Business Analyst- CMDB/CSDM

Job Title

ServiceNow Business Analyst CMDB / CSDM

Experience

7-12 Years

Job Description

We are looking for a ServiceNow Business Analyst with strong experience in CMDB, CSDM and ITOM processes. The candidate will work closely with business stakeholders, architects and development teams to drive CMDB governance and ServiceNow transformation initiatives.

Key Responsibilities

• Conduct requirement gathering workshops.
• Create BRD, FRD, User Stories and Acceptance Criteria.
• Drive CMDB governance and CSDM adoption.
• Work with stakeholders to define CI models, service hierarchy and dependency mapping.
• Support Discovery and Service Mapping initiatives.
• Coordinate UAT and production rollout activities.
• Create dashboards, reports and KPI metrics.
• Collaborate with technical teams for CMDB improvements.

Required Skills

• ServiceNow Business Analysis
• CMDB
• CSDM
• Discovery
• Service Mapping
• Requirement Gathering
• User Stories
• BRD / FRD
• Stakeholder Management
• UAT

Preferred

• ITIL
• CSA
• CMDB Health
• CIS Data Foundations

Locations

PAN India