ServiceNow Automation/Integration Consultant

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As a global leader in service management, we help businesses transform their operations with data-driven

insights, scalable digital solutions, and measurable results. We take pride in serving a broad spectrum of

industries across the world.

Fusion has defined the job description for a

ServiceNow

Automation/Integration Consultant

Job Purpose:

As an Automation Consultant, you will design, implement, and maintain scalable

ServiceNow Automation and Integration solutions that connect various systems and

applications to enhance business process efficiency and productivity.

Responsibilities:

• Analyse and document existing business processes to identify opportunities for

automation/integration.

• Design, develop, and implement custom automation solutions using Flow

Designer, Integration Hub, Workflow Editor and Workflow Data Fabric.

• Ensure data flows efficiently between systems, automating processes and

reducing manual interventions.

• Develop scripts in ServiceNow as needed for complex integration scenarios.
• Implement and test automation solutions and provide training to users.
• Troubleshoot and resolve integration issues promptly.
• Create and maintain comprehensive documentation for integration processes,

APIs, and workflows.

• Collaborate with cross-functional teams to understand integration requirements

and deliver solutions.

• Work with clients to identify new automation opportunities and continuously

improve existing solutions.

• Guide Juniors and help the Sales team to present Demos and Proof of Concepts.
• Lead by example to deliver the best and help colleagues.

Experience:

• 5-6 years of experience working with ServiceNow Automation and Integration technologies.

Knowledge:

• Strong knowledge of Flow Designer, Integration Hub, and Workflow Editor
• Strong knowledge of automation concepts, Scripted REST APIs, Web Services,

Connectors, Workflow Data Fabric, etc.

• Expertise in XML, JSON, REST, SOAP
• MID Server setup and troubleshooting
• Handling authentication mechanisms like OAuth 2.0, Basic Auth and API keys
• Nice to have exposure to tools like Jitterbit, BMC TrueSight Orchestrator (aka Atrium

Orchestrator)

• Exposure to ServiceNow Discovery / CMDB Integrations, event-driven integrations
• Nice to have exposure to Moveworks.ai

Skills:

• Experience with on-prem and cloud-based automation platforms.
• Experience of working with Agile methodologies.
• Experience with developing complex integrations.
• Experience with security best practices for automation solutions.
• Confident to lead the development and guide juniors.
• Excellent verbal and written communication skills - ability to interact and communicate

with customers to drive client value.

• A proven ability to develop positive working relationships in a distributed team and to

create effective collaboration with direct and extended team members.

• Accountable for meeting project delivery deadlines and taking ownership of the work.
• Proven ability to work in a pressurised development and customer environment.
• Excellent analytical and problem-solving skills.

Qualifications:

• Master s or bachelor s degree in computer science, Information Technology, or a related

field.

• Good to have the following ServiceNow certifications,
• Certified Application Developer (CAD)
• Flow Designer Micro-Certification
• Integration Hub Micro-Certification