ServiceNow Associate Architect

Job Title: ServiceNow Senior Lead (Business and Techno Functional Role)

Position Summary: The ServiceNow Senior Lead will play a pivotal role in managing and optimizing our ServiceNow platform. This role requires a blend of business acumen and technical expertise to lead and execute ServiceNow projects, ensuring they align with our strategic business goals. The ideal candidate will have a strong background in ServiceNow development and administration, as well as experience in managing cross-functional teams and stakeholders.

Key Responsibilities

• Strategic Leadership:
• Lead the development and implementation of ServiceNow solutions to meet business needs.
• Collaborate with business leaders to define and prioritize ServiceNow projects and enhancements.
• Develop and maintain a strategic roadmap for ServiceNow, aligning with organizational goals.
• Technical Expertise:
• Design, develop, and deploy ServiceNow applications and modules.
• Provide technical leadership and guidance in ServiceNow best practices and development methodologies.
• Ensure the performance, reliability, and scalability of the ServiceNow platform.
• Project Management:
• Lead and manage ServiceNow projects from initiation to completion, ensuring they are delivered on time, within scope, and budget.
• Coordinate with cross-functional teams, including business analysts, developers, and system administrators.
• Conduct regular project reviews, status updates, and stakeholder communications.
• Business Analysis:
• Work with business users to gather and document requirements, translating them into technical specifications.
• Perform gap analysis and propose solutions to bridge gaps between business needs and ServiceNow capabilities.
• Conduct impact analysis of new requirements and changes on existing systems and processes.
• Quality Assurance:
• Establish and enforce ServiceNow development and configuration standards.
• Conduct code reviews and ensure adherence to best practices and coding standards.
• Implement and maintain a robust testing and validation process for all ServiceNow changes.
• User Support and Training:
• Provide level 3 support for complex ServiceNow issues and incidents.
• Develop and deliver training sessions and materials for end-users and administrators.
• Promote user adoption and engagement through effective communication and training programs.
  
  

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 7 years of experience in ServiceNow development and administration.
• Proven experience in leading ServiceNow projects and managing cross-functional teams.
• Strong understanding of ITIL processes and methodologies.
• Excellent communication, interpersonal, and stakeholder management skills.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are highly desirable.
• Experience with Agile/Scrum methodologies is a plus.
  
  

Skills And Competencies

• Deep technical knowledge of the ServiceNow platform, including modules such as ITSM, ITOM, HRSD,GRC and others.
• Ability to translate business requirements into technical specifications and solutions.
• Strong problem-solving skills and the ability to think strategically and analytically.
• Proficiency in JavaScript, Glide API, and other relevant programming languages and tools.
• Experience with integrating ServiceNow with other enterprise systems and tools.