Servicenow Architect

Must-Have Skills:

- ServiceNow Platform 12+ years

- ITSM (Incident, Problem, Change, Request) 6+ years

- ITOM (Discovery, Service Mapping, Event Mgmt) – 8+ years

- CMDB & CSDM – 5+ years

- Integration (REST, SOAP, APIs) – 5+ years

- JavaScript / Glide API – 5+ years

- ITIL v3/v4 – 5+ years

- Architecture Experience – 3+ years

Detailed Job Description:

Architecture & Design:

- Define end-to-end ServiceNow architecture across ITSM, ITOM, CMDB

- Prepare HLD, LLD and architecture diagrams

- Design scalable and secure solutions

CMDB & ITOM Expertise:

- Architect CMDB aligned with CSDM

- Implement Discovery, Service Mapping and Event Management

- Ensure data quality and governance