Servicenow Architect

Job Title: ServiceNow Architect (Contract to Hire)

Company: RHI Magnesita (via Protiviti Initial Contract)
Location: Delhi NCR, Mumbai, Bangalore, Hyderabad,Pune
Experience: 12+ Years
Employment Type: Initial 6 months with Protiviti (payroll)
Post 6 months, transition to RHI Magnesita permanent role based on performance

Solution Architecture

• Design end-to-end ServiceNow solutions aligned with business and enterprise architecture standards.
• Define platform architecture, technical roadmaps, and best practices.
• Lead discovery, requirement analysis, solution design, and implementation activities.
• Ensure scalability, performance, security, and maintainability of ServiceNow solutions.

ServiceNow Platform Expertise

• Architect and implement solutions across:
• ITSM
• ITOM
• ITAM
• ITBM/SPM
• HRSD
• CSM
• SecOps
• GRC/IRM
• CMDB & Discovery
• Service Portal / Employee Center
• Workflow Automation

Integration & Automation

• Design integrations between ServiceNow and enterprise applications using:
• REST APIs
• SOAP APIs
• Integration Hub
• MID Server
• Web Services
• ETL tools
• Implement automation and orchestration solutions to improve operational efficiency.

Technical Leadership

• Provide architectural guidance to developers and administrators.
• Review technical designs, code quality, and platform configurations.
• Establish development standards and governance frameworks.
• Mentor project teams and ServiceNow consultants.

Stakeholder Management

• Work closely with business leaders, product owners, and technical stakeholders.
• Translate business requirements into technical solutions.
• Present architecture recommendations and solution roadmaps to executives.

Governance & Compliance

• Ensure adherence to ServiceNow best practices and platform governance.
• Drive instance health, upgrade planning, security compliance, and platform optimization.
• Lead architecture reviews and risk assessments.

Required Skills & Qualifications

Experience

• 1218 years of overall IT experience.
• 8+ years of hands-on ServiceNow experience.
• 4+ years of experience as Solution Architect/Technical Architect.
• Experience delivering large-scale enterprise ServiceNow implementations.

Technical Skills

• Strong understanding of ServiceNow architecture and platform capabilities.
• Expertise in:
• ITSM
• ITOM
• CMDB
• Discovery
• Integration Hub
• Flow Designer
• Service Catalog
• Service Portal
• UI Builder
• Workspace
• Strong scripting skills:
• JavaScript
• Glide APIs
• Business Rules
• Script Includes
• Client Scripts
• UI Policies
• ACLs

Integration Skills

• REST/SOAP APIs
• JSON/XML
• Middleware platforms
• Cloud integrations (Azure, AWS, GCP)

Soft Skills

• Excellent communication and stakeholder management.
• Strong consulting, problem-solving, and analytical skills.
• Experience leading global teams and customer engagements.

Preferred Certifications

• ServiceNow Certified Technical Architect (CTA) – Preferred
• ServiceNow Certified Master Architect (CMA) – Preferred
• Certified System Administrator (CSA)

Important Note

• Initial 6 months with Protiviti (payroll)
• Post 6 months, transition to RHI Magnesita permanent role based on performance