ServiceNow Architect

Key Skills: IT Asset Management, itsm, Design, SOW, ServiceNow, Architect, Implementation

Roles and Responsibilities:

• HRSD, Employee Center Pro, Service Operations Workspace, and ITAM.
• Define platform standards, reusable components, governance models, and implementation best practices for enterprise ServiceNow programs.
• Design and deliver integrations and workflow automation using Flow Designer, IntegrationHub, REST APIs, SOAP APIs, MID Server, and JDBC.
• Build and customize ServiceNow applications using JavaScript, Glide API, Script Includes, Business Rules, Client Scripts, Service Portal, and UI Builder.
• Partner with stakeholders and delivery teams to translate business requirements into scalable ServiceNow solutions and support platform enhancements.

Skills Required:

• 10-16 years of overall IT experience with strong ServiceNow implementation and development background
• Strong hands-on experience with ServiceNow architecture, solution design, and enterprise module implementation.
• Deep platform expertise across ITSM, Employee Center Pro, Service Operations Workspace, HRSD, and ITAM.
• Ability to design scalable ServiceNow solutions with strong data model, CMDB, and platform architecture understanding.
• Experience building integrations and workflow automation using JavaScript, Glide API, Flow Designer, IntegrationHub, REST/SOAP APIs, MID Server, and UI Builder.

Good to Have:

• Exposure to AI Search, Virtual Agent, GenAI capabilities, Performance Analytics, Security Operations, and governance workflows.

Education: Any Graduation