Servicenow Architect

Key Responsibilities

• Design endtoend ServiceNow architecture aligned with business and IT strategies
• Lead architecture for ITSM, ITOM, IRM/GRC, HRSD, CSM, SecOps, and custom applications
• Define platform standards, best practices, and governance models
• Provide technical leadership for ServiceNow implementations, upgrades, and integrations
• Collaborate with business stakeholders, product owners, and developers to translate requirements into technical solutions
• Review and approve technical designs, configurations, and custom developments
• Ensure platform scalability, performance, security, and compliance
• Guide and mentor ServiceNow developers and administrators
• Handle integration architecture using REST, SOAP, MID Servers, LDAP, SSO, and thirdparty systems
• Support release management, CI/CD pipelines, and instance strategy (Dev/Test/Prod)
• Drive continuous improvement and platform optimization

Technical Skills & Expertise

• Strong experience in ServiceNow platform architecture
• Handson knowledge of:
• ITSM (Incident, Problem, Change, Request)
• ITOM (Discovery, Service Mapping, Event Mgmt)
• CMDB architecture & CSDM
• Scripting: JavaScript, Glide APIs, UI Policies, Business Rules
• Integrations: REST, SOAP, JSON, MID Servers
• Security: ACLs, roles, data protection, compliance frameworks
• Performance tuning and upgrade strategy
• Experience with ServiceNow App Engine & scoped applications is a plus

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA) Mandatory
• ServiceNow Certified Implementation Specialist (one or more modules)
• ServiceNow Certified Technical Architect (CTA) Highly desirable