Servicenow Architect

We’re Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000 experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

REQUIREMENT: -

• Total Experience - 10+
• Strong IT industry experience with at least 5+ years of hands-on experience on the ServiceNow platform.
• Strong expertise in ServiceNow ITSM, ITOM, ITAM, HAM, and SAM modules, including platform configuration, customization, and governance.
• Extensive experience in designing and implementing enterprise-scale ServiceNow solutions across multiple business domains.
• Strong understanding of ServiceNow architecture, platform best practices, Now Create methodology, and governance frameworks.
• Hands-on experience with JavaScript, Glide APIs, Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer, IntegrationHub, and Scripted REST APIs.
• Experience designing and implementing integrations using REST, SOAP, MID Server, IntegrationHub, and third-party systems.
• Deep understanding of CMDB architecture, CSDM, Discovery, Service Mapping, Event Management, and data integrity management.
• Experience designing and governing Hardware Asset Management (HAM) and Software Asset Management (SAM) processes, including software normalization, reconciliation, and license compliance.

Responsibilities: -

• Lead end-to-end solution architecture and design for ServiceNow implementations across ITSM, ITOM, ITAM, HAM, and SAM modules.
• Translate business requirements into scalable, maintainable, secure, and best-practice-aligned ServiceNow solutions.
• Define enterprise-level technical roadmaps, reference architectures, integration strategies, and platform standards.
• Govern platform health, upgrade strategies, technical debt reduction initiatives, and adherence to ServiceNow Technical Best Practices (TBPs).
• Architect and oversee integrations with ERP systems, CMDB data sources, discovery tools, and third-party applications.
• Drive CMDB strategy, CSDM adoption, Discovery, Service Mapping, and Event Management implementations.
• Design hardware and software asset lifecycle workflows, software normalization, reconciliation processes, and license compliance frameworks.
• Provide technical leadership and architectural guidance to developers, business analysts, administrators, and project teams.
• Conduct architecture reviews, design reviews, code quality audits, and technical governance activities.
• Partner with customers and stakeholders to communicate solution architecture decisions, trade-offs, and business value outcomes.