ServiceNow Architect

Job Title: ServiceNow Architect

Work Location: Bangalore

Mode Of Work: Hybrid

Experience: 9+ Years

Notice Period: Immediate to Max 15 days

Mandatory Skills: ServiceNow Architecture, ITSM, CMDB

Number of Interview Rounds: 3 levels

As a ServiceNow Architect, you will serve as the technical authority and strategic advisor for enterprise-wide ServiceNow implementations. You will lead complex solution designs, architect transformative platforms, and provide expert guidance to cross-functional teams. This role requires deep technical expertise combined with business acumen to deliver exceptional value through the ServiceNow platform for our real estate customers. Certification as a Certified Master Architect (CMA) is highly desirable.

As an Architect you will be responsible for

• Design and oversee enterprise-scale ServiceNow architectural solutions that align with business objectives and technology roadmaps; collaborate with project management, business analysts, and development teams to ensure successful solution delivery
• Lead technical discovery sessions with stakeholders to translate business requirements into comprehensive solution architectures
• Partner with business stakeholders, project managers, and vendor teams to translate business requirements into technical specifications. Communicate complex technical concepts to non-technical audiences and provide technical expertise during client presentations.
• Develop and maintain architectural standards, patterns, and governance frameworks for ServiceNow implementations
• Design and oversee integrations between ServiceNow modules and other systems
• Provide technical leadership and mentorship to development teams throughout the solution lifecycle; act as the escalation point for complex technical challenges
• Establish and enforce ServiceNow development standards, coding best practices, and change management procedures. Conduct technical reviews and provide guidance to development teams to ensure solution quality and maintainability.
• Lead technical delivery across multiple concurrent workplace and safety-focused ServiceNow projects, ensuring consistent architecture approaches
• Identify and mitigate technical risks, ensuring solutions are scalable, secure, and maintainable
• Advise leadership on strategic platform capabilities, technical direction, and roadmap planning
• This role requires a collaborative mindset and the ability to build strong relationships across teams
• Knowledge of the WSD and Health and Safety module and understanding of the real estate domain a nice plus

What we are looking for

• ServiceNow Certified Master Architect (CMA) certification
• 8+ years of experience in IT service management and enterprise architecture
• 5+ years of hands-on experience implementing and customizing ServiceNow solutions
• Experience with WSD and HSE modules desirable
• Proven experience architecting complex, multi-instance ServiceNow environment
• Demonstrated experience designing enterprise-scale ServiceNow implementations with complex integration requirements. Strong understanding of web services, REST/SOAP APIs, and middleware technologies.
• Proven track record managing technical delivery on multiple concurrent projects, with experience in Agile/Scrum methodologies and project management frameworks.
• Expert-level knowledge of ServiceNow platform capabilities, limitations, and best practices
• Exceptional verbal and written communication skills, able to interact with all levels in the organization
• Comfortable with constantly evolving and changing priorities, enjoys new challenges
• Experience with business analysis or functional real estate knowledge in the professional services industry a plus