ServiceNow Architect

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Key Responsibilities

• Own end-to-end solution design for ServiceNow-based business processes and workflow automation.
• Translate business requirements into scalable technical solutions and architectural designs.
• Lead defect triage, root cause analysis, and resolution of complex production and UAT issues.
• Manage application enhancements, release planning, deployment readiness, and production cutovers.
• Partner with business architects, process owners, and development teams to prioritize work and remove delivery blockers.
• Drive UAT, FOT, pilot, and production validation activities to ensure successful adoption.
• Establish governance around workflow design, data integrity, integrations, and platform standards.
• Coordinate cross-functional teams across IT, business operations, manufacturing, sales, and external partners.
• Identify opportunities to automate manual processes and improve operational efficiency.
• Provide technical leadership, mentoring, and best practices for ServiceNow development teams.
  
  

Required Qualifications

• Deep ServiceNow architecture and platform expertise.
• Experience with workflow design, business process automation, and enterprise integrations.
• Strong understanding of Agile delivery, Jira, UAT, release management, and defect management.
• Ability to work directly with business stakeholders to define requirements and drive decisions.
• Experience managing large-scale transformation or migration programs.
• Strong analytical, troubleshooting, and communication skills.
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.