Servicenow Architect

Roles and Responsibilities :

• Design, implement, and maintain ServiceNow ITSM solutions to meet business requirements.
• Collaborate with stakeholders to identify process improvements and optimize IT operations using ServiceNow tools.
• Develop and maintain CMDB, HRSd, and other related modules within the ServiceNow platform.
• Provide technical guidance on best practices for ITIL processes and procedures.

Job Requirements :

• 5-18 years of experience in IT services & consulting industry with expertise in ServiceNow ITSM implementation.
• Strong understanding of ITIL v3/4 framework and its application in an IT environment.
• Proficiency in developing custom workflows, business rules, and integrations using Servicenow Discovery.