Servicenow Architect

Roles and Responsibilities :

• Design, implement, and maintain ServiceNow ITOM (IT Operations Management) solutions to meet business requirements.
• Collaborate with stakeholders to identify process improvements and optimize IT operations using ServiceNow tools.
• Develop and maintain CMDB (Configuration Management Database) for accurate tracking of hardware, software, and network assets.
• Provide technical guidance on HRSd (HR Service Delivery) best practices to ensure seamless integration between IT services and HR functions.

Job Requirements :

• 5-30 years of experience in ITIL v3/4 certification or equivalent knowledge of ITOM principles.
• Strong understanding of CMDB concepts and ability to design scalable configurations for large-scale enterprises.
• Experience with HRSD implementation projects involving complex integrations with other systems.