ServiceNow Architect

Job Description:

What will your role look like

• Lead the architecture, design, and implementation of enterprise solutions on the ServiceNow Expert Platform.
• Architect and deliver solutions across IT Service Management (ITSM) and IT Operations Management (ITOM) to support enterprise service management initiatives.
• Design scalable ServiceNow integrations with internal and external systems using REST/SOAP APIs, IntegrationHub, and MID Servers.
• Provide technical leadership for custom development on the ServiceNow platform including Script Includes, Business Rules, Flow Designer, and custom applications.
• Design modern and intuitive user experiences using UI Builder and the ServiceNow Experience framework.
• Lead implementations of Customer Service Management (CSM) capabilities to enhance customer support workflows.
• Define platform architecture standards, governance models, and best practices for ServiceNow development and integrations.
• Collaborate with enterprise architects, product owners, and business stakeholders to translate business requirements into scalable technical solutions.
• Conduct architecture reviews, mentor development teams, and ensure adherence to ServiceNow platform best practices.

Why you will love this role

• Opportunity to architect and deliver enterprise-scale ServiceNow transformations.
• Work with advanced ServiceNow platform capabilities including ITOM, CSM, and UI Builder.
• Collaborate with cross-functional teams to influence platform architecture and strategy.
• Engage in complex integration and automation initiatives across enterprise systems.
• Play a key role in shaping and optimizing enterprise digital workflows on ServiceNow.

We would like you to bring along

• 10+ years of IT experience with strong ServiceNow platform expertise.
• Proven experience implementing solutions across IT Operations Management (ITOM) and IT Service Management (ITSM).
• Hands-on experience in ServiceNow custom development and platform configuration.
• Strong experience designing and implementing ServiceNow integrations using REST, SOAP, IntegrationHub, and middleware tools.
• Experience building user interfaces using UI Builder and ServiceNow Experience framework.
• Strong understanding of ServiceNow architecture, platform capabilities, and best practices.
• Experience delivering solutions within Customer Service Management (CSM).
• Ability to guide development teams and collaborate with stakeholders to deliver scalable platform solutions.

Required Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – ITSM (CIS ITSM)
• ServiceNow Certified Implementation Specialist – ITOM (CIS ITOM)
• ServiceNow Certified Implementation Specialist – Integrations (CIS Integrations)