Servicenow Architect

Enterprise Performance

Our Enterprise Performance team is at the forefront of enterprise package insights and platform technology, working across finance, supply chain, manufacturing, and IT operations to support delivery of holistic performance improvement and package led large scale digital transformation. Join our team of strategic advisors and architects, differentiated by our industry depth to help collaborate and leverage your experience in strategy, process design, technology enablement, and operational services to enable the heart of business insights and collaborate with the businesses as they navigate their enterprise growth and transformation journeys.

Position Summary

Level: Manager or equivalent

As a Manager at Deloitte Consulting Services, you will design, develop, and deploy enterprise-scale software solutions, lead the creation of robust pipelines and manage code deployment across environments. You will collaborate with cross-functional, global teams to translate functional requirements into effective deliverables, independently guiding and mentoring junior team members. Your role spans the full project lifecycle, including estimation, planning, execution, and tracking key metrics for analysis, ensuring high-quality and timely delivery of solutions.

Work you’ll do:

As a ServiceNow Technical Architect, you will configure and enhance the ServiceNow platform to meet business and functional needs across ITSM, CSM, SPM, and HRSD. You’ll develop integrations, automate processes, and support platform stability through monitoring, troubleshooting, and deploying bug fixes. Responsibilities include evaluating configuration options, participating in design sessions, reviewing requirements, maintaining documentation, and providing user training. You’ll ensure adherence to best practices, drive continuous improvement, and deliver robust solutions across environments while accommodating project support hours.

The team:

The Enterprise Operations Portfolio is a suite of offerings designed to help clients maximize value from their Finance, Supply Chain, and IT operations. By taking a holistic approach—from strategy development to process design and technology enablement—we support clients in overcoming operational challenges and managing key business functions. As organizations pursue digital transformation, these areas become vital in shaping interactions with customers, suppliers, and stakeholders. By integrating strategy, operational improvement, implementation, and managed services, we creatively deploy resources and drive innovation, ensuring clients achieve impactful, sustainable results at the speed demanded by today’s dynamic market.

Qualifications

Must Have Skills/Project Experience/Certifications:

• 12+ years of ServiceNow Developer Experience in a Large - Complex environment is required
• Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACL’s, Import Sets, Transform Maps and Update sets
• Advanced Knowledge and experience with JavaScript, HTML, CSS, Bootstrap, JSON, REST and SOAP
• Should be an Subject matter expertise, who will act as Technical Product Advocate by designing / developing / supporting various ServiceNow Products; with a blend of expertise in ITSM, SPM, CSM, ITAM, ITOM and other custom applications within ServiceNow platform
• Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solutions
• Experience with Asset, CMDB, Orchestration and ServiceWatch
• Leads & guides Team / Manage major project deliverables
• Proficient in Agile development and all phases of the Application Development Lifecycle
• Must be professional, well-spoken and able to interact with onsite teams and customers
• Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise
• Strong problem solving and analytical skills
• ServiceNow CSA is mandatory

Good to Have Skills/Project Experience/Certifications:

• Design and implement integrations with third-party systems
• Understanding of ServiceNow’s Agentic AI framework
• Familiarity with integrating Generative AI models within ServiceNow workflows
• Exposure to ServiceNow Now Assist
• ITIL v3 / v4
• Agile / Scrum Certified.
• Good to have ServiceNow CIS (one or more areas e.g. ITSM, ITBM, HRSD, CSM etc.) & CAD

Must Have Skills/Project Experience/Certifications:

• 12+ years ServiceNow developer experience in large environments
• Advanced ServiceNow skills: UI/UX, scripting, mid server, ACLs, integrations
• Expertise in JavaScript, HTML, CSS, Bootstrap, JSON, REST, SOAP
• Subject matter expert across ITSM, SPM, CSM, ITAM, ITOM, custom apps
• Recommends efficient, cost-effective solutions; leads team/project delivery
• Experience with Asset, CMDB, Orchestration, ServiceWatch
• Proficient in Agile and all development phases
• Professional, well-spoken, manages priorities, customer-focused
• Strong analytical and problem-solving skills
• ServiceNow ArchX, CSA, CAD certifications required; Implementation Specialist a plus

Good to Have Skills/Project Experience/Certifications:

• ITIL v3 / v4
• Agile / Scrum Certified.
• Knowledge of DevOps practices, CI/CD automation, and cloud-native ServiceNow deployments

Education:

• BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university

Location:

• Bengaluru/Hyderabad/Pune/Chennai

Shift Timings:

• 24*7 including night shift as per business requirements