ServiceNow Architect with GRC

Key Responsibilities

• Own end-to-end solution architecture and technical design for ServiceNow GRC/IRM implementations.
• Translate business, risk, compliance, and audit requirements into scalable ServiceNow solutions.
• Lead implementation of IRM capabilities, including:
• Risk Management
• Policy & Compliance Management
• Audit Management
• Related GRC/IRM processes and workflows
• Design application architecture, data models, workflows, integrations, roles, ACLs, and platform configurations.
• Guide development and implementation teams on configuration, customization, scripting, and ServiceNow best practices.
• Assess existing GRC processes and identify opportunities for process improvement, automation, and transformation using ServiceNow.
• Work closely with business and senior technology stakeholders to define requirements, solution options, technical specifications, and implementation roadmaps.
• Provide technical leadership across design, development, testing, deployment, and post-go-live stabilization.
• Review solution designs, configurations, and customizations for scalability, security, maintainability, and upgrade compatibility.
• Design and support integrations between ServiceNow GRC/IRM and enterprise applications/data sources.
• Mentor ServiceNow developers and consultants and act as the technical SME for GRC/IRM workstreams.

Mandatory Skills & Experience

• 1115 years of overall IT experience.
• Strong enterprise-level ServiceNow experience.
• Minimum 4–5 years of hands-on ServiceNow GRC/IRM implementation experience.
• Strong hands-on experience with:
• ServiceNow Risk Management
• Policy & Compliance
• Audit Management
• Integrated Risk Management (IRM)
• Proven experience in end-to-end GRC/IRM implementation, including requirement gathering, solution design, configuration, customization, testing, deployment, and stabilization.
• Strong experience in ServiceNow architecture, application design, data models, workflows, and platform configuration.
• Good knowledge of:
• Business Rules
• Client Scripts
• UI Policies / UI Actions
• ACLs and Roles
• Flow Designer / Workflows
• Scripting
• Scoped Applications
• Good understanding of REST/SOAP APIs and enterprise integrations.
• Strong understanding of configuration vs. customization and upgrade-safe ServiceNow development practices.
• Experience in solution architecture and technical leadership.
• Strong stakeholder management and communication skills.

Good to Have

• ServiceNow Certified System Administrator (CSA).
• ServiceNow GRC/IRM-related certifications.
• Experience with enterprise risk, compliance, internal audit, controls, or regulatory programs.
• Experience leading large-scale ServiceNow transformation or GRC implementation programs.
• Knowledge of risk and compliance frameworks.
• Experience working in Agile environments with distributed teams.