ServiceNow Architect Procurement Operations Management (POM)

ServiceNow Architect Procurement Operations Management (POM)

Procurement / Source-to-Pay domain owner  •  ITSM as platform base  •  Hyderabad

Location

Hyderabad, India (Onsite / Hybrid — must be based in or willing to relocate to Hyderabad)

Employment type

Full-time (permanent / FTE)

Experience

10+ years overall, with 4+ years hands-on ServiceNow Procurement Operations Management (POM) / procurement workflows

Domain focus

Procurement / Source-to-Pay / Procure-to-Pay operations on the ServiceNow platform

Base platform skill

ServiceNow ITSM (foundational — not the primary evaluation criterion)

Certification

ServiceNow CIS certification mandatory (see Certifications)

About the role

We are hiring, on behalf of a leading global enterprise building out its Hyderabad capability center, a ServiceNow Architect whose core strength is Procurement Operations Management (POM) and procurement domain expertise. This is a procurement-first architecture role: you will own the design of procurement and source-to-pay solutions on the ServiceNow platform, with ITSM serving only as the underlying platform foundation. We are looking for depth of real-world procurement experience and strong ServiceNow CIS credentials over breadth across unrelated modules.

Key responsibilities

• Architect POM solutions — own end-to-end solution architecture for ServiceNow Procurement Operations Management: purchase requisitions, purchase orders, goods receipt, procurement case management, catalogs and approvals.
• Design source-to-pay / procure-to-pay flows that digitize the full procurement lifecycle, from intake and sourcing through requisition, PO, receiving and invoice reconciliation.
• Lead procurement integrations between ServiceNow and ERP / procurement suites (e.g. SAP Ariba, Coupa, Oracle, Workday) via IntegrationHub, REST/SOAP and MID Server.
• Model supplier and vendor management processes — onboarding, catalogs, entitlements and supplier collaboration on the platform.
• Set procurement best practices and governance — data models, approval hierarchies, delegation of authority, and CSDM-aligned foundations.
• Use ITSM as the platform base — reuse the underlying ITSM/service-management foundation (catalog, workflow, CMDB, notifications) to support procurement operations, without ITSM being the focus of the role.
• Guide and review the delivery team, produce architecture artifacts and HLDs, and translate procurement business requirements into scalable, governed ServiceNow designs.

Experience & skills — must-have

• 10+ years overall IT / enterprise application experience, with a clear, demonstrable track record delivering procurement or source-to-pay solutions.
• 4+ years hands-on with ServiceNow Procurement Operations Management (POM) or ServiceNow procurement / sourcing workflows — configured and delivered in production, not just theoretical exposure.
• Deep procurement domain knowledge: procure-to-pay (P2P) and source-to-pay (S2P) processes, purchasing, requisitions, POs, goods receipt, supplier/vendor management, catalogs, and procurement approvals.
• Proven integration experience connecting ServiceNow to ERP / procurement platforms (SAP Ariba, Coupa, Oracle, Workday or similar).
• Solution-architecture capability: requirement analysis, HLD/LLD, data modelling, and platform governance / best practices.
• ServiceNow ITSM as a base platform skill — solid working understanding of the ITSM foundation (service catalog, workflow/Flow Designer, CMDB, notifications) sufficient to build procurement solutions on top of it.
• Based in Hyderabad, or willing to relocate, and available to join as a full-time employee.

Certifications — mandatory

ServiceNow certification is a hard requirement for this role. Candidates without a valid ServiceNow CIS certification will not be shortlisted.

• ServiceNow Certified Implementation Specialist (CIS) — mandatory. A current CIS certification is required; CIS-ITSM is accepted as the platform-base credential.
• Procurement / sourcing-relevant ServiceNow certification or micro-certification — strongly preferred (e.g. Sourcing & Procurement Operations / Procurement, or an adjacent CIS such as CIS-SAM, CIS-PPM or CIS-SPM).
• ServiceNow Certified System Administrator (CSA) — required as the platform baseline.
• ServiceNow Certified Application Developer (CAD) and ServiceNow Certified Technical / Master Architect (CTA / CMA) — advantageous for the architect level.

Good to have

• ITIL v4 Foundation and awareness of procurement / finance controls and compliance.
• Exposure to contract lifecycle management, spend analytics or category management.
• Experience working with a global capability center (GCC) or enterprise shared-services procurement function.
• Familiarity with ServiceNow CSDM, IntegrationHub spokes and Now Assist / GenAI in a procurement context.

Education

Bachelor's degree in Engineering, Computer Science, Information Systems, Supply Chain / Procurement, or a related field. Relevant procurement or ServiceNow experience and certifications may outweigh formal education.

Why this role

A procurement-first architecture seat in a growing Hyderabad enterprise capability center, where your ServiceNow POM and procurement domain expertise is the centre of the role rather than an afterthought — with the platform depth and governance ownership of a senior architect.

To apply: Apply through this Naukri posting with an updated resume that clearly states your ServiceNow POM / procurement experience (in years) and your current ServiceNow CIS certification(s).