Servicenow Architect (Bangalore/Chennai/Pune/Hyderabad/Gurgaon)

Location: Bangalore/Chennai/Pune/Hyderabad/Gurgaon

Role & responsibilities

The Technical Architect ServiceNow is responsible for leading the technical direction, architecture & design, integrations, and platform governance of ServiceNow implementations.

Qualifications & Skills

• Deep experience across multiple ServiceNow modules/workflows (for example, ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC, etc.).
• Strong integration experience: REST/SOAP APIs, IntegrationHub, MID Server, and custom integrations.
• Understanding of data modeling, CMDB, metadata, core data, data governance, and security.
• Experience in defining and implementing technical governance, architecture operating models, and instance strategy.
• Good knowledge of IT best practices and frameworks: ITIL, Agile methodologies, DevOps, and CI/CD practices.
• Strong problem-solving and analytical skills; ability to resolve technical trade-offs (e.g., custom vs. configuration, performance vs. maintainability).
• Excellent communication skills: ability to explain technical designs to business stakeholders, leadership, and peers; also effective in writing architectural documentation.

Key Responsibilities

• Design end-to-end ServiceNow solutions and technical architectures that align with organizations strategic goals, considering scalability, performance, security, maintainability, integrations, data model, and user experience.
• Define roadmap(s) and solution intent / blueprints: translate business goals into architecture, technology decisions, module usage, platform configuration vs custom development.
• Ensure adherence to best practices, ServiceNow leading practices, coding standards, design patterns, security standards, data governance, and configuration over customization.
• Manage or oversee integrations between ServiceNow and other systems (via REST, SOAP, IntegrationHub, MID Servers, etc.), ensuring reliability, security, latency, error handling, monitoring.
• Establish / enforce architecture governance: review designs from development teams/partners, perform code review, ensure technical debt is tracked and managed, monitor instance health.
• Mentor and lead junior architects, developers, administrators; elevate team capabilities.
• Work with enterprise architects / platform owners to define platform strategy: instance strategy, environment strategy, upgrade/migration plans.
• Support presales / proposal efforts by scoping, estimating, and designing reference architectures.
• Participate in operational considerations: performance tuning, capacity planning, availability, disaster recovery, security compliance.