Servicenow Administrator

JD Experienced ServiceNow Administrator

with 4 years of IT experience specializing in ServiceNow platform administration configuration implementation customization ITSM processes integrations security and platform optimization Proven experience managing enterprise ServiceNow environments supporting businesscritical applications implementing ITILaligned processes and partnering with stakeholders to deliver scalable solutions

Strong knowledge of ServiceNow administration across Incident Problem Change Request Knowledge Service Catalog CMDB Asset Management Service Portal Reporting and Performance Analytics Experienced in platform upgrades instance management user administration ACLs workflows business rules client scripts notifications integrations and troubleshooting                    

Responsibility

ServiceNow Platform Administration Manage users groups roles ACLs configurations and overall platform health across multiple instances

ITSM Module Management – Administer and support Incident Problem Change Request Knowledge Service Catalog and SLA processes

Configuration Customization – Configure Business Rules Client Scripts UI Policies UI Actions Notifications Workflows Script Includes and Catalog Items

CMDB Asset Management – Maintain CMDB data CI relationships data integrity discovery processes and hardwaresoftware asset information

Integration Data Management – Develop and support RESTSOAP integrations MID Server Import Sets Transform Maps and external system integrations

Upgrades Deployment – Manage ServiceNow upgrades patches instance clones update sets testing releases and production deployments

Reporting Performance – Create dashboards reports scheduled reports and Performance Analytics monitor and troubleshoot platform performance

Technical Leadership Support – Lead complex production issues gather business requirements implement automation follow ServiceNow best practices and mentor junior administrators

Primary Skills

ServiceNow Administration ITSM

ServiceNow Configuration Customization

CMDB Discovery Asset Management

Integrations RESTSOAP MID Server

ServiceNow Scripting Automation Reporting