Servicenow Administrator

Position : ServiceNow Administrator

Experience: 5 to 8 Years

Notice period: Immediate to 15 Days (Not more than)

Location : Chennai

Type of Interview : F2F Interview (Final Discussion)

Direct Responsibilities:

• Ably support an expanding and maturing ServiceNow environment.
• Working knowledge of Incident, Problem, Service Request, Change, Knowledge, Service Portal and CMDB.
• Adheres to existing platform governance process for support and maintenance.
• Day to day support and maintenance of the ServiceNow platform.
• Build requested items and task using workflows/flow designer to manage process.
• Resolve ITSM Production support issues in ServiceNow.
• Create and configure Business Rules, UI Polices, UI Actions, Client Scripts and ACL's
• Create and configure Notifications, UI Pages, UI Macros, Script Includes and Formatters
• Create reports and dashboards as needed.

Contributing Responsibilities:

• Training, Mentoring and Coaching user community on the Use of ServiceNow.
• Monitor Health, usage and overall compliance of ServiceNow and its applications

Technical Skills:

• Strong understanding of the ITIL framework & ITSM best practices
• Experience with JavaScript, XML, HTML, Single Sign-On technologies.
• Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.
• Strong problem solving, decision-making, and analytical abilities.
• Ability to analyze technical requirements and translate them into actionable deliverables
• Certified System Administrator (CSA) Recommended
• Experience as a ServiceNow Administrator.

If any one interested can share the profiles to "[email removed]"