Servicenow Administrator

ServiceNow Administrator

We are looking for an experienced ServiceNow Administrator with strong hands-on expertise in platform configuration, ITSM/CSM, and stakeholder management.

Key Responsibilities

• Administer and configure ServiceNow ITSM, CSM, Service Catalog, Incident, Problem, Request, and Case Management.
• Configure Forms, UI Policies, Client Scripts, Business Rules, ACLs, Notifications, SLAs/OLAs, Flows, Approvals, Roles, and Assignment Rules.
• Analyze requirements, troubleshoot issues, and recommend out-of-box solutions with minimal customization.
• Configure Catalog Items, Record Producers, workflows, approvals, and notifications.
• Support UAT, defect resolution, releases, production support, reports, and dashboards.
• Collaborate with stakeholders, Product Owners, Developers, and Architects.
• Prepare functional documentation and conduct solution demonstrations.

Required Skills

• 2+ years of ServiceNow Administration experience.
• Strong knowledge of ITSM/CSM and ServiceNow configuration.
• Working knowledge of JavaScript, Flow Designer, ACLs, SLAs, Service Catalog, and integrations.
• Strong troubleshooting and analytical skills.
• ServiceNow CSA certification preferred.
• Excellent verbal and written communication with stakeholder-facing experience.