Servicenow Administrator

Description

Platform Administration & Governance
Administer and maintain the ServiceNow platform, ensuring high availability, performance, reliability, and security.
Manage system configurations, user administration, groups, roles, ACLs, and platform access controls.
Establish and enforce platform governance, standards, and best practices.
Monitor platform health, performance metrics, and capacity utilization.
Platform Operations & Maintenance
Coordinate ServiceNow upgrades, patching, and release management activities.
Validate platform functionality through testing and post-upgrade reviews.
Manage instance cloning activities and environment strategy across Development, Test, and Production environments.
Troubleshoot and resolve platform-related issues, incidents, and service disruptions.
Configuration & Enhancement
Configure workflows, business rules, notifications, forms, service catalogs, and knowledge management solutions.
Support implementation and enhancement of ServiceNow modules such as:
ITSM
ITOM
CMDB
Employee Center
Service Catalog
Knowledge Management
HR Service Delivery
Asset Management
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Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
ServiceNow Certified System Administrator (CSA) required or strongly preferred.
ServiceNow Certified Implementation Specialist (CIS) certifications preferred.
ITIL Foundation Certification preferred.