ServiceNow Administrator (Remote, IND)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

  About the Role CrowdStrike IT is growing and seeking a dynamic ServiceNow Administrator / Developer to join the ServiceNow Support Team. Along with your team members, you will be responsible for the overall ServiceNow experience at CrowdStrike. The ServiceNow Administrator will focus primarily on platform support, administration and Incident handling, but will have opportunities to grow development skills on projects and enhancements. This individual will work with ServiceNow Architects and Developers on related projects including service automation and platform integration support. A typical day will include working from both a platform Incident queue, assisting with admin tasks such as patching, cloning, upgrades and deployments as well as participating in development projects. Other duties as assigned.

What You’ll Do: Administering capabilities to configure the ServiceNow platform to align with IT best practice.

Platform upgrades and code migration via update sets

Configuring and administering the ServiceNow platform user interface, screen elements, work flows, mobile interfaces, plugins and branding

Managing and administering lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB

Managing and administering ServiceNow users, groups, user criteria, and all the various roles

Assisting the Service Management Office Team in developing, building, testing, deploying and updating items within the Service Catalogue and corresponding items in the Self-Service Portal

Configuring and maintaining application security 

Development work on stories for enhancements and project implementations across platform modules

Code reviews of other Developers’ work

Assisting with monitoring and improving platform health

Administering ServiceNow applications, including updating security and workflow configurations, importing data, creating custom scripts, and building reports

Creating alerts and notifications using e-mail and other messaging capabilities within the platform

Ensuring the best performance from the system

Troubleshooting, resolving and /or escalating system Incidents when they arise

Performing daily operational management and administration activities 

Producing reports and dashboards based on defined measures, metrics and key performance indicators. Recommending any improvements regarding the platform, processes or reporting

Ensuring policies are reflected in the way the platform is administered.

Provide on-call support for ServiceNow

What You’ll Need: Bachelor’s degree in the field of computer science, information systems, other related degree, or experience equivalent

5 years of ServiceNow platform experience including a mix of development and administration

Familiar with HTML, JavaScript, CSS etc.

Knowledge of ServiceNow platform integrations with external systems

Knowledge of Agile framework and experience in measuring level of effort with enhancements, defects, and stories

Experience with Core, Knowledge Management, Change Management, Incident, Problem, Hardware and Software Asset Management modules

Experience building automation workflows and ability to code review simple workflows (e.g., those built using Catalog Builder)

Experience building business rules, client scripts, and notifications

Knowledge of implementing LDAP, SSO, user/group/role

Knowledge of CMDB concepts

Experience with Debugging and Troubleshooting

Demonstrable knowledge of the ITSM framework (ITIL)

Excellent communication and interpersonal skills

Productive attitude with the focus on progressing the business forward

Drive efficiency, adoption and platform manageability

Certified System Administrator (SNOW) qualification

Bonus Points

Understanding of ServiceNow table extension model

Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)

Experience implementing systems using the Agile/Scrum methodology

Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)

ServiceNow Employee Center Pro and / or VIrtual Agent / Now Assist micro-certifications or experience

Administration experience with the GRC module

ITIL Certification - minimum Foundation V3  

Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

#LI-SA2 #LI-Remote

Benefits of Working at CrowdStrike: Market leader in compensation and equity awards

Comprehensive physical and mental wellness programs

Competitive vacation and holidays for recharge

Paid parental and adoption leaves

Professional development opportunities for all employees regardless of level or role

Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

Vibrant office culture with world class amenities

Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.