ServiceNow Administrator and Developer

Tata Electronics Private Limited (TEPL) is a greenfield venture of the Tata Group with expertise in manufacturing precision components.

Tata Electronics (a wholly owned subsidiary of Tata Sons Pvt. Ltd.) is building India's first AI-enabled state-of-the-art Semiconductor Foundry. This facility will produce chips for applications such as power management IC, display drivers, microcontrollers (MCU) and high-performance computing logic, addressing the growing demand in markets such as automotive, computing and data storage, wireless communications and artificial intelligence.

Tata Electronics is a subsidiary of the Tata group. The Tata Group operates in more than 100 countries across six continents, with the mission To improve the quality of life of the communities we serve globally, through long term stakeholder value creation based on leadership with Trust.

We are seeking a skilled ServiceNow Administrator to manage, configure, and optimize our ServiceNow platform. This role involves ensuring smooth IT service management (ITSM) and CMDB, support HR, SOC & production-related workflows, and integrate ServiceNow with enterprise systems to enhance operational efficiency

Key Responsibilities

Platform Administration

• Manage day-to-day operations of the ServiceNow platform
• Perform upgrades, patches, and system maintenance
• Monitor system performance and troubleshoot issues

Configuration & Customization

• Configure ServiceNow modules (Incident, Request, Problem, Change, Asset, CMDB, Knowledge).
• Develop and maintain workflows, forms, and reports.
• Create customized dashboards for Senior Management, Plants, Groups, End-users and manufacturing-specific KPIs (e.g., Executive Dashboard for all plants, downtime tracking, capacity planning, maintenance requests, etc.,).

Integration

• Collaborate with IT and operations teams to integrate ServiceNow with Active Directory, Success Factors, Attendance systems, SOC Applications, ERP systems (SAP, Oracle, etc.)
• Support integration with shop-floor applications and IoT monitoring tools.

Security & Compliance

• Ensure platform compliance with industry standards (ISO, OSHA, ITIL).
• Manage user roles, access controls, and audit logs.

Support & Training

• Provide technical support to end-users across the organization.
• Conduct training sessions for IT staff and production teams.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3–5 years of experience as a ServiceNow Administrator.
• Strong knowledge of ITIL processes and ServiceNow modules.
• Experience in manufacturing or industrial environments preferred.
• Familiarity with ERP systems (SAP, Oracle) and integration practices.
• Excellent problem-solving and communication skills.

Preferred Skills

• ServiceNow System Administrator Certification.
• Experience with ServiceNow ITSM, ITOM, HRSD or GRC modules.
• Knowledge of ISO & equivalent compliance standards.
• Ability to work in fast-paced production environments.