Servicedesk

Role & responsibilities

JD:

Role Responsibilities:

Provide L1 and L2 technical guidance in activities associated with identification, prioritization &

resolution of reported problems through Phone.

Activities include recognition, research, isolation, resolution & follow up steps.

Typically, the associate level participates in a supportive role by acting as a liaison between

customers & departments within the Client Infrastructure.

Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office &

COTS applications etc.

Sound knowledge of ITIL best practices around Incident & Request Management procedures.

Required Skills:

experience in an international technical support profile.

Rotational shifts (24*7).

Basic Technical Support skills

Thanks & Regards

Tilak B S | Talent Acquisition Analyst

[email removed]|

NTT DATA | nttdataservices.com | @nttdataservices

Consulting | Industry Solutions | Cloud & Digital Services

NTT DATA Global Delivery Services Private Limited.

Preferred candidate profile

Perks and benefits