Servicedesk QA

Primary Skills:

1. Strong knowledge of ITIL processes (Incident, Request, Problem Management). 2. Experience with Service Desk operations and ticketing tools (ServiceNow preferred). 3. Excellent analytical and reporting skills. 4. Familiarity with QA methodologies and audit processes. 5. Good communication and coaching skills.

Secondary Skills:

1. Good understanding of Incident, Asset, Problem and Change Management (ITIL) 2. Knowledge of CMDB & Service Mapping