Service Technician

Role & responsibilities

Job Purpose

The Service Technician is responsible for equipment servicing, breakdown maintenance, preventive maintenance, troubleshooting, and repairs at customer locations. The role involves assisting with installation and commissioning, ensuring equipment functionality, and resolving customer complaints under the guidance of the companys Service Engineer or Regional Service Manager.

Educational Qualification / Experience Required

The candidate should possess an ITI or Diploma in Mechanical, Electrical, Automobile, or a related engineering discipline, with 1–4 years of relevant experience in equipment servicing and maintenance. Hands-on experience in troubleshooting, breakdown repairs, preventive maintenance, and equipment component replacement is preferred. Basic knowledge of service tools, technical manuals, and safety procedures is essential.

Key Responsibilities

The technician is responsible for attending equipment breakdown calls, identifying faults, performing troubleshooting, and carrying out authorized repairs to restore equipment functionality within the agreed timelines. Complex technical issues must be escalated to the Service Engineer.

The role involves performing preventive maintenance, routine servicing, equipment inspections, and component replacements as per prescribed checklists. The technician will also assist with equipment installation, commissioning, functional testing, and trial runs at customer sites.

The role holder is responsible for maintaining service reports, job cards, breakdown records, maintenance checklists, and details of spare parts used. Service documentation and MIS must be updated and submitted within the prescribed timelines.

Required Skills and Competencies

The candidate should have practical troubleshooting skills, knowledge of equipment components, preventive maintenance practices, and basic diagnostic techniques. Good communication, customer-handling skills, teamwork, safety awareness, and documentation skills are required.

Employment and Reporting Structure

The position will be on a contractual basis through a third-party payroll provider. The technician will work under the functional guidance of the company’s Service Engineer or Regional Service Manager, while payroll and employment-related administration will be managed as per the third-party contractual arrangement.